George Soro

Experience

• 

  La Maison Blanc Aviation Consulting

  Feb 2009 - May 2011

  Zonal Manager

  • Supervision of helicopter and private jets charter services.• Coordination and delivery of aerial advertisement via Lighted blimps, leaflet distribution via Helicopters.• Customer services and service quality monitoring.

• 

  Etisalat Nigeria

  Jun 2011 - Mar 2014

  Analyst, Customer Care, Sytems and Processes. Sales support.

  • Mastery of skills sets required in the prompt resolution of customer queries.• Acting as mediating tool between the company and its subscribers by passing along relevant information to subscriber and getting feedback from them for the company• Liaise with all departments (Engineering, IT, Finance, Sales, Marketing and Customer Care teams) to ensure delivery of seamless sales operations support to the sales channels.• Responsible for the driving of sales channels specification of IT applications and systems, upgrades and total system solutions.• Provide technical sales support to Region Managers, Sales Managers and all sales channels.• Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices.• Ensure Sales projects are properly aligned with Business Processes.• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Systems and Processes. Show less

• 

  Blackberry Nigeria Limited

  May 2015 - Jul 2016

  Field Marketing Executive

  Conducted market analysis and competitor research to identify target customers and develop effective marketing strategies for promoting the Blackberry product range in-store.Educated and enlightened clients about the features, functionality, and competitive advantages of Blackberry products to ensure informed purchasing decisions and enhance customer satisfaction.Demonstrated live devices to customers, effectively showcasing the unique selling proposition of the product and highlighting its benefits.Implemented cross-selling and upselling techniques to maximize product sales and revenue generation in-store.Assisted customers with device setup, provided after-sales services, and addressed inquiries, complaints, and technical support needs promptly and efficiently.Prepared daily sales reports, including sales data, market intelligence, and customer interactions, to track performance and identify opportunities for service improvement and customer satisfaction enhancement.Assisted clients in switching data to newly purchased BlackBerry devices, facilitated software updates, and supported them in downloading and installing applications.Fostered positive relationships with key stakeholders through direct communication, contributing to building strong partnerships and enhancing overall business success.Measurable Key Achievements:Achieved a 15% increase in Blackberry product sales through effective customer education and product demonstration techniques.Received positive feedback from customers for prompt and efficient handling of inquiries, complaints, and technical support, resulting in a 20% improvement in customer satisfaction ratings. Show less

• 

  HealthyLife360

  Jul 2016 - May 2017

  Manager

  • Conducted business analysis to identify market trends, customer needs, and opportunities for growth in the export, sales, and procurement of agro-produce and natural health products.• Gathered and analysed data on customer preferences, market demand, and competitor offerings to develop effective business strategies.• Collaborated with stakeholders to define business requirements, prioritise initiatives, and align them with organisational goals.• Developed and implemented sales and marketing strategies to promote agro-produce and natural health products, including pricing strategies, distribution channels, and promotional campaigns.• Monitored sales performance, analysed sales data, and generated reports to evaluate the effectiveness of business strategies and identify areas for improvement. Show less

• 

  Spediza Commercial Services Ltd, Shipusnow

  May 2017 - Dec 2020

  Manager

  • Conducted business analysis to optimize the scheduling and management of pickups for packages or cargo from eligible service providers.• Developed and maintained efficient processes for coordinating pickups, ensuring timely and reliable service.• Analyzed data on pickup requests, service provider availability, and delivery requirements to streamline operations and improve customer satisfaction.• Collaborated with cross-functional teams, including operations, logistics, and customer support, to identify and implement process improvements for pickup scheduling.• Monitored key performance indicators (KPIs) related to pickup operations, such as on-time performance and customer feedback, and implemented strategies to achieve targets and enhance service quality. Show less

• 

  7venoaks Ltd

  Jan 2023 - now

  Business Analyst

  • Collaborating throughout systems development lifecycles, from requirements gathering to production releases.• Developing wireframes, site maps and content inventories for new website designs.• Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.• Documenting process flows and developing requirements for functional improvements.• Analysing businesses of varying sizes to determine the financial impact of potential investments.• Designing and developing robust testing solutions to meet client functionality, scalability and performance requirements.• Communicate directly with key stakeholders in order to build positive relationships. Show less