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Oliver Kicks

Oliver Kicks

Swing Manager

Followers of Oliver Kicks37 followers
location of Oliver KicksGreater Indianapolis

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  • Timeline

  • About me

    Software Developer

  • Education

    • Indiana University–Purdue University Indianapolis

      2018 - 2023
      Bachelor of Science - BS Computer Science A

    • Eleven Fifty Academy

      2019 - 2019
      Certification ASP.NET MVC with Angular Full Stack A

      Certification in ASP.NET (C# and Angular)Graduated with best in class honor

    • Carmel High School

      2010 - 2012
      High School Diploma Core 40 B

    • Ivy Tech Community College

      2014 - 2017
      Associate of Science - AS Computer Software Engineering A

    • Indiana University–Purdue University Indianapolis

      2012 - 2013
      Some College Computer Science

  • Experience

    • McDonald's

      Mar 2013 - Jan 2017
      Swing Manager

      Managed cash flow, interacted with the general public, adapted to the moving needs of the business day, effectively managed teams, resolved challenges originating from employees, customers, and equipment

    • Pizza Hut

      Apr 2014 - May 2014
      Team Member

      Helped run the main operations of the business, managed cash flow, worked with the general public

    • Ivy Tech Community College

      Jan 2016 - Dec 2017
      Supplemental Instruction Leader

      Educated students in mathematics, kept and maintained accurate records, and led discussions and activities centered and structured around student needs and course content. Wrote scripts, programs, and built websites to support the tutoring infrastructure

    • Amazon

      Aug 2017 - Oct 2017
      Picker

      Helped run the main operation of the business, kept a keen eye for detail, ensured customer satisfaction

    • Papa John's International

      Mar 2018 - Jul 2018
      Delivery Specialist

      Managed cash flow, provided customer service, interacted with the public

    • GetGo Café + Market

      Jul 2018 - Oct 2020
      Crew Lead

      Effectively and efficiently managed teams, interacted with the general public, managed cash flow, inventory tracking

    • Jimmy John's

      Oct 2020 - Feb 2022
      Delivery Specialist

      Managed cash flow, provided customer service, interacted with the public

    • MJT Delivery, LLC

      Feb 2022 - May 2022
      Truck Delivery Specialist

      Provided customer service, interacted with the public, optimized workflow, optimized routes, problem solved on the fly, operate box trucks, handle product, worked quickly and efficiently, working for Amazon

    • Amazon

      May 2022 - Aug 2022
      FC Associate I

      Operate PIT equipment, self manage, handle product, and problem solve

    • Best Buy

      Sept 2022 - Aug 2023
      Geek Squad Consultation Agent

      Number one top performer in the entire district for the entire time during 2023. Answer IT questions, fix computers and other electronics, handle large amounts of money, troubleshoot customer issues, work with a variety of electronics, sell electronics, and general customer service.Develop training materials and procedures, or train users in the proper use of hardware or software. Oversee the daily performance of computer systems. Enter commands and observe system functioning to verify correct operations and detect errors. Confer with staff, users, and management to establish requirements for new systems or modifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Answer user inquiries regarding computer software or hardware operation to resolve problems. Take phone calls to support customers. General help desk technical support Show less

    • Concentrix

      Sept 2023 - Feb 2024
      Advanced Technical Support

      Worked with the Intuit team on Turbo Tax and Lacerte on software and technical issues reported by customers. Develop training materials and procedures, or train users in the proper use of hardware or software. Oversee the daily performance of computer systems. Enter commands and observe system functioning to verify correct operations and detect errors. Confer with staff, users, and management to establish requirements for new systems or modifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Answer user inquiries regarding computer software or hardware operation to resolve problems. Take phone calls to support customers. General help desk technical support Show less

    • Frist Team Trucking

      Feb 2024 - Aug 2024
      Truck Driver

      CDL-A tractor trailer delivery driver, delivering for Amazon

    • R4Solutions Inc

      Aug 2024 - now
      Information Technology Support Specialist

      Hospital IT support role. Image devices, setup new work accounts, install software, troubleshoot computers as well as phones and Voceras. Effectively and efficiently manage support tickets in ServiceNow and remote into computers using both Bomgar and Microsoft's Remote Access Tool. Assisted with department setups via project work and development of new devices for the entire hospital

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Oliver Kicks
      Best Quality of Work Eleven Fifty Academy Dec 2019 I won the award for best quality of work for my graduating class during my time at Eleven Fifty Academy