Hassan N. Raad

Experience

• 

  Hotel Napoleon

  Aug 2014 - May 2015

  Night reception
• 

  Le Commodore Hotel

  Aug 2015 - Oct 2016

  Front Desk Receptionist and Night Audit
• 

  Le Commodore Hotel

  Jun 2017 - Jan 2018

  Reservations
• 

  Radisson Blu Hotel, Beirut Verdun

  Feb 2018 - May 2021

  • Credit accountant/AR

    Sept 2018 - May 2021

  • Front Office Supervisor

    Feb 2018 - Aug 2018
• 

  Damj Design & Craft

  Jul 2021 - Jan 2024

  Accountant

  AR/AP

• 

  Nassim al Najaf Hotel

  Feb 2024 - now

  Front Desk/Reservations/Sales/AR

  • Supervising and guiding the front office team and coordinating the team’s work schedules.•Coordinating with team schedule to meet the operation as well the staff needs.• Facilitate innovation and lead team to implement change.•Assuring flow of communication and staff awareness at all times.•Manage and review opera/Micros/key card/alignment is simultaneously right on a daily basis.• Lead workplace communication and engagement.•Follow up on the customer courtesy calls report to achieve 10% of inhouse guest interaction.• Manage guest/customer experience.• Manage relationship with customers.• Manage workplace challenges with resilience, patient and mentoring junior staff.• Solve problems and make decisions at managerial level, report to management when needed.• work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.•Handling 200 groups from A-Z including creating group blocks,rate code,meal packages,room types group preferences, room assignment, check in procedure, check out procedure, adjustment during their stay, checking bill on daily basis such room charges,extras if any, closing bill and take full stay experience.• Follow up with guest services on their performance when we are 90% occupancy with over than 1200 in house guests.•Checking arrivals, departures,groups, arrival time for next day operation.•Checking the preparation downtime report is done as per standards.•Checking the cashier closure of the staff before they leave.•Checking the update of the guest's profiles, departure time, passport etc.•Delegating the preparation of the CID report is done.•Negotiate terms of sales and agreements and closing sales with customers.•Responding to customers'quires and resolving their objections to get them to make a deal.•Creating sales proposal documents as part of the formal bidding procedure. Show less