Teresa Aldanondo

Experience

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  ALCATEL STANDARD ELECTRICA

  Jan 1987 - Jan 1989

  Radiofrequency and Transmission Engineer

  Reporting to the Mobile Radio Systems Director. In charge of different functions related with the mobile Tx and RF systems design, testing, production and delivery processes.

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  ALCATEL THOMPSOM FAISCEAUZ HERTZIENS, PARIS

  Jan 1989 - Jan 1990

  Microwave Design Engineer

  Developing very high spectral purity microwave oscillators prototypes, achieving an improvement in their noise figure in relation to the standards that represented the art status at that moment.

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  SENER

  Jan 1990 - Jan 1995

  Project Manager

  In charge of highly diverse projects: CATV, Radio Propagation, Satellites, Defence Systems, Mobile Communications, Spectral Management…

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  Airtel-Vodafone

  Jan 1995 - Jan 1999

  Responsible for the assessment, reporting and improvement of the Network Service Quality. Reporting to the Technology Director of Airtel, currently Vodafone SP. March 1995 I join the bright new Airtel, the start-up of the first private mobile phone operator that won a license in Spain. We launch the service record time, 3th October right that same year.Beside the design, planning and optimization of the Radio Frequency Network for service launch, I enjoyed leading the development of the First 5-Years Master Plan for Airtel.

  • Head of QoS Assurance

    Jan 1996 - Jan 1999

  • Radio Frequency Manager

    Jan 1995 - Jan 1996
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  Vodafone Spain

  Jan 2000 - Jan 2010

  Business and Consumer Customers Operations for Mobile, Broadband, Fixed, ADSL...Business. Executive Committee Member.Encouraging Customers Operations transformation to tackle customer loyalty challenge: Setting a Strategy of Differentiation in Customer Experience and Innovation, promoting the development and use of On-Line and Mobile Channels for E-Business & Self-Care.Comprehensive experience in cost efficiency and customer processes management: Activation & Provisioning, Credit Control & Collection, Customer Care & Support, Retention & Win Back, Satisfaction...Responsible for an operation of more than six thousand people worldwide; enthusiastic about individual development and cooperation as key success factors.Customer advocate, focused on the execution of change-oriented programmes and raising the standard for excellence in customer service Show less I enjoyed turning the Mobile Virtual Network Operators (MVNO´s) threat into a business opportunity for Vodafone Spain.Responsible for deciding the technological alternative to implement and setting up the operations to provide a competitive service for the first five wholesale agreements that we reached, all of them with Telecommunications Operators: Euskaltel, Lebara, Telecable, Grupo R y BT. Responsible for launching the service, and also its operation and maintenance, for the above mentioned MVNO´s and for Yoigo. Show less

  • Customer Operations Director

    Jan 2007 - Jan 2010

  • Head of Support to MVNO´s Business Strategy

    Jan 2006 - Jan 2007

  • Head of Technology O&M

    Jan 2004 - Jan 2006

  • Head of Operations and Maintenance: Core and Access Network & Services & CPD

    Jan 2002 - Jan 2004

  • Head of Operations and Maintenance: Core Network & Services

    Jan 2000 - Jan 2002
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  THINKIA

  Jan 2011 - now

  Founding Partner - Director

  In THINKIA, we work with leaders and teams to bring out their potential, boost their competitiveness as a company and accelerate its move towards the model of the XXI century.In Thinkia, we want to contribute to evolve and build organizations that provide sustainable prosperity and a sense with which people can identify.We support companies in scenarios of transformation, growth and change. We participate in value creation projects to which we bring experience, a positive attitude, commitment to customers and business results.We focus on Management by Values, which gives coherence to organizations (Strategy, Process, Leadership) and cultivates an environment in which people give the best of themselves, and promotes innovation arises. Show less