Erum Owais

Experience

• 

  Dow University of Health Sciences

  Jul 2012 - Nov 2012

  Trainee Engineer

  Got exposure to work in healthcare organization.Learnt the ways to diagnose and troubleshoot medical equipment tactfully under the guidance of professionals.Worked on the services of laboratory equipments including centrifuge, blood bank and vortex mixer. Noted down all the complaints from different departments of hospital regarding machines and assisted the senior biomedical engineers for the troubleshooting.Visit different departments, such as operation theatre complex, blood bank, radiology, microbiology and dental department to get ideas about the functionality of each department and the machinery involved. Show less

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  Softech Microsystems

  Jul 2013 - Nov 2013

  Support Officer-Customer Support Dept

  Worked on CRM system.Responsible for answering customer queries through a variety of means, such as online chats, email, or phone callsResponsible for updating customer records after interaction with that customer Responsible to assign daily task to service team for service visit.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problemManage large amounts of incoming calls.Generate sales leadsBuild sustainable relationships of trust through open and interactive communication with customer.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionWork with customer service manager to ensure proper customer service is being delivered Show less

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  Diagnostic Systems

  Dec 2013 - Jul 2024

  Managing sales team and sales activities. Develop and implement new sales strategies and programs for company growth.Conduct meetings with Principal via Webex to discuss sales matter and customer queries. Manage visits and meeting of foreign delegation to customers.Lead and contribute in team efforts by accomplishing results as needed.Supervise the activities of sales specialists and support them to catch targets.Gather market as well as competitor information and updates. Assess clients’ needs and resources and then recommend them appropriate goods or services.Utilize social network to facilitate sales and increase brand awareness.Maintain and develop relationships with existing customers in person and via telephone calls and emails.Represent the organization at trade exhibitions, events and perform demonstrations.Call and attend team meeting and sharing best practice with colleagues.Support sales team in profitable marketing plan based on industry trends and competitor activities Develop strategic service plans to facilitate sales.Develop solution requires a multidisciplinary approach according to needs.Perform contract reviews and provide improvements & adjustments to increase business. Monitor all in-house activities of sales and marketing department. Show less Responsible for assessing customer needs and advise appropriate solutions on time. Identification of sales opportunities and communicate them with manager. Coordinate with the sales team country wide (Karachi, Lahore, Islamabad , Quetta ) Responsible for making tenders and quotations nationwide.Maintain and monitor all principal data required for tender. Maintain and monitor sales and status reports.Responsible for making technical specification and comparison sheet between competitor equipment models.Coordinate with the principal for technical queries or requirements from the tender or end-user. Liaison with principals & business partners for solution support in order to keep customers satisfied. Co-ordinate with medical equipment manufacturers for pre-marketing/ Technical assistance material. Preparation of Quotations for capital equipment (Sales) and Spares (Service).Ensuring to get Purchase Orders from customers against the provided quotations. Following up on them from placement till the delivery of goods, ensuring that all purchase operations were performed in accordance with company policies and procedures.Follow up on queries and clarifications received from potential clients Preparing weekly PO Intake Report. Show less

  • Manager Sales

    Jan 2016 - Jul 2024

  • Sales Executive

    Dec 2013 - Dec 2015