Ricardo A. Muñoz Riesle

Experience

• 

  NIC Chile

  Jul 2013 - Dec 2013

  Asistente de Investigación en Medición de Calidad de Servicio de Internet Móvil

  Worked on the Measurement of the Quality of Mobile Internet Service, identifying antennas that were not well configured through search algorithms, and thus correcting them to provide the desired service.

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  Scotiabank

  Apr 2015 - Apr 2016

  Analista de Reingeniería

  In charge of implementing the continuous improvement of business processes, based on E2E process (from start to finish), process diagramming (BPM), KPI determination that allowed to identify shortcomings and opportunities for improvement, process analysis using lean methodologies, diagnostic tools and portfolio implementation of the improvements detected.One of the main jobs performed corresponds to the mortgage loan process, where the process was to reduce from 120 cycle time to 90 (25% - from the request to the signature). This was achieved by carrying out a complete survey of the process, identifying all the actors and systems involved, analyzing and implementing improvement opportunities, thus managing to deliver a product that satisfies the needs of the clients.Worked in the bank's contracting process, where it was reduced from two weeks to one (50%), reducing unnecessary steps and facilitating the bank's internal enablers, thus enabling the new collaborator to immediately perform his duties. This was achieved by analyzing the entire process through direct relationship with the client and understanding the problems that existed at the time.Additionally, they actively participated in working groups with interdisciplinary groups, both of projects and assigned initiatives, as well as regional projects, sharing experiences and best practices with teams from the region belonging to the Scotiabank group. Show less

• 

  Banco Bci

  Oct 2016 - now

  Responsible for leading the technical integration of the first Crypto Use Case at Bci, enabling users to buy and sell cryptocurrencies through the Bci Personas App. Responsible for the development of software and integration with banking systems as a result of initiatives of the Innovation Management and New Ventures. Recognized on several occasions by the IT Management and the Innovation and New Ventures Management for the different projects carried out. Responsible for the integration of a new functionality in the Mach application, which allows customers to pay bills for basic services. Responsible for developing the Business Financial Management (BFM) project, which allowed clients in the small and medium-sized business segment to understand their cash flow at the most complex moment of the pandemic, connecting internal bank data and data from the tax folder provided by the Internal Revenue Service (SII), with 87% net satisfaction (Snex). Technical manager of different initiatives related to the world of cryptocurrencies, analyzing new use cases and developing new initiatives. Show less Responsible for the development of metrics and business intelligence, with experience in software solutions based on Web Projects and E-Commerce, applying Agile Methodologies, Lean and good practices PMP. Experience in data modeling to measure Net Satisfaction (Snex) in real time, developing panels that allow the visualization of this KPI, analysis of comments from customers who browse the website, allowing to generate Customer Experience actions and detect problems on the site even before they were reported by the Maintenance, Infrastructure and IT, thus taking timely measures to give continuity to web services.Experience in design and development of KPI panels with E2E approach (from start to finish), to measure the flow behavior of sales of all products available on the Web, identifying prospective customers to request any of the available products, generating quality marketing to the clients, thus promoting the E-Commerce through the administration of the Leakage. Work was carried out on the bank's flagship web products; generating panels with the sales in real time, allowing to obtain valuable data in the different stages of the web course and take actions that help the client in a timely manner in each of the stages. Exploiting the full flow, allowed an average increase of 972% in the amount of the sales of the product and 673% increase in operations.Worked on customer bases to generate direct marketing, from the different stages of Online Commercial Credit, where the most important stage corresponds to those customers who Simulate a Credit but do not take it. These customers were identified to send emails, place custom banners on the website and were contacted directly to help them take the simulated credit, achieving an average Win Rate of 61.2% directly increasing the sale of the web product. Show less

  • Jefe de Proyectos IA Generativa

    Jan 2024 - now

  • Technical Lead / Jefe de Proyectos

    Nov 2018 - Jan 2024

  • Ingeniero Gestión Canales Digitales

    Oct 2016 - Nov 2018