Elia O.

Experience

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  SoftNET International

  Oct 2011 - Dec 2012

  System Support Specialist & Field Mobile Enrollement Engineer(Tanzania National ID Project)

  Windows migration project: Led successful migration from Windows NT to Windows XP at Canadian Tire, utilizing Microsoft SMS 2003 and BDD.• Team Lead for desktop deployment: Oversaw desktop deployment to various locations as the Team Lead.• Zero-Touch Technology deployment: Managed imaging and deployment of IBM laptops and desktops using Microsoft Zero-Touch Technology (BDD).• End user support: Provided comprehensive support for Windows XP, MS Office 2003, and other desktop software during deployment.• Desktop design and migration planning: Contributed to planning for a stable and secure desktop environment and smooth user migration.Achievement:At Soft Net, successfully led the migration of 5000+ IBM PCs and laptops from Windows NT to Windows XP at Canadian Tire. Utilized Microsoft SMS 2003 and Business Desktop Deployment (BDD) for a smooth transition. Orchestrated desktop deployment to various locations as Team Lead. Implemented IBM laptop and desktop deployment using Microsoft Zero-Touch Technology. Demonstrated expertise in deployment management and strategic planning for large-scale IT projects. Show less

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  Meliá Hotels International

  Nov 2011 - Dec 2015

  IT network infrastructure planning: Collaborated with clients to design tailored and compliant IT network infrastructure.• Daily operational support: Provided comprehensive support and administration for core network infrastructure.• GDPR-compliant financial application: Developed and implemented a secure cashless application for online transactions.• PMS interface design: Oversaw the design and execution of PMS interfaces for seamless system integration.• System outage coordination: Coordinated system outages to minimize downtime and ensure uninterrupted operations.Achievement:At Melia, partnered with the financial team to develop and implement GDPR-compliant cashless financial application. Oversaw design and execution of PMS interfaces for VOD, Call Manager, and IPTV. Coordinated system outages, minimizing downtime. Demonstrated ability to drive strategic IT initiatives and deliver secure solutions. Show less IT network infrastructure planning: Collaborated with clients to design tailored and compliant IT network infrastructure.• Daily operational support: Provided comprehensive support and administration for core network infrastructure.• GDPR-compliant financial application: Developed and implemented a secure cashless application for online transactions.• PMS interface design: Oversaw the design and execution of PMS interfaces for seamless system integration.• System outage coordination: Coordinated system outages to minimize downtime and ensure uninterrupted operations.Achievement:At Melia, partnered with the financial team to develop and implement GDPR-compliant cashless financial application. Oversaw design and execution of PMS interfaces for VOD, Call Manager, and IPTV. Coordinated system outages, minimizing downtime. Demonstrated ability to drive strategic IT initiatives and deliver secure solutions. Show less

  • IT Infrastructure Manager

    Jan 2012 - Dec 2015

  • IT Manager

    Nov 2011 - Dec 2015
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  BlueBay Hotels

  Aug 2014 - Jul 2015

  Group Information Technology Manager

  • Data centre acquisition leadership: Provided strategic leadership in acquiring and integrating a new data centre within the property.• Diverse infrastructure support: Managed support and maintenance for a mixed infrastructure, including iOS, Android, Windows, UNIX, and Linux.• Revenue generation: Implemented the Okkami work model, generating new revenue streams and increasing market share.• Policy compliance: Ensured strict adherence to SOX, PCI, and state regulations within the hotel environment.• Technology oversight: Managed all aspects of technical, audio/visual, and digital media technology at the property.• Project management: Led the implementation of an IP-based network and digital media infrastructure for a property-wide AV upgrade.Achievements:Oversaw IP-based network and digital media infrastructure project for property-wide AV upgrade at Blue Bay. Led planning, execution, and seamless integration. Resulted in enhanced technology, improved guest experiences, and elevated audio-visual quality. Demonstrated leadership in delivering transformative solutions within a hotel environment. Show less

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  The Leading Hotels of the World

  Jan 2015 - Mar 2016

  Group Information Technology Manager(Hideaway Nungwi + Dream of Zanzibar, Emeralld Collection)

  • Server and VPN infrastructure: Installed and maintained servers and Cisco-based VPN infrastructures.• IP network and digital media: Oversaw IP-based network and digital media infrastructure implementation for property-wide AV upgrade.• Project management: Led multiple technical projects for store openings, installations, and upgrades.• Networking solutions: Provided cost-effective networking solutions for diverse needs.• Data centre acquisition: Led seamless integration of new data centre and systems into the property.• Revenue generation: Implemented Okkami work model, increasing market share and revenue.Achievements:Led data centre acquisition, ensuring seamless integration and efficient operations. Implemented Okkami work model in Marketing, boosting market share and revenue. Strategically enhanced marketing efforts and drove business growth. Show less

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  Six Senses Hotels Resorts Spas

  Mar 2016 - Apr 2023

  • Demonstrated expertise in Windows Server administration, including Windows 2003/2008/2012 Server, Hyper-V, Storage and Sharing, and Distributed File System. • Managed Dell and HP server hardware, ensuring seamless operations. • Supported high availability, high-performance scalable application infrastructure. • Proficient in network environment technologies, including Routing Protocols (RIP, OSPF, EIGRP, BGP), Multicast (IGMPv2, IGMPv3, PIM), and Switching (Spanning trees, Ether channel, VLAN technologies). • Experienced in Software-defined Infrastructure, including Cisco SD-Access and SD-WAN solutions. • Proficient in IIS 6.0 and IIS 7, DNS, SMTP, SNMP, Large Scale Systems Deployment. • Expertise on current and emerging imaging and management technologies. • Significant experience deploying and supporting high availability, high-performance scalable application infrastructure. • Designed robust security architecture for network and system protection, implementing security procedures and standards. • Conducted regular audits and checks to ensure system performance and security. • Designed and implemented advanced KNX automation system for in-room technology. • Modelled wireless infrastructure for optimal performance and user experience. Achievements:Led the transition to a Software-Defined Network (SDN) infrastructure, deploying Cisco SD-Access and SD-WAN solutions. This transformation streamlined network management, enhanced scalability and performance, and fortified the network with a robust security architecture. Additionally, the implementation of advanced automation and a well-modelled wireless infrastructure further optimized user experience and network reliability. This achievement showcased my expertise in Windows Server administration, network technologies, and innovative solutions, positioning the organization for future growth and improved efficiency. Show less Revenue increase: Implemented Okkami integration projects, resulting in significant revenue growth.• Collaboration: Collaborated with teams, stakeholders, and partners for successful transformations.• Security architecture: Created robust security architecture for network and system protection.• Auditing and checks: Conducted regular audits and checks for system performance and security.• Security procedures: Established and enforced security procedures standards.• Automation system: Designed and implemented advanced KNX automation system for in-room technology.• Wireless infrastructure: Modelled wireless infrastructure for optimal performance and user experience.• Group IT Manager: Led IT operations as Group IT Manager.Achievements:Successfully implemented revenue-driven integration projects, specifically Okkami, resulting in a significant increase in revenue by $50.6K per room. Improved guest experience and streamlined revenue processes through effective integration. Demonstrated ability to drive innovation and deliver measurable business outcomes. Show less

  • Information Technology Infrastructure Manager

    Mar 2016 - Apr 2023

  • IT Network Infrastructure Manager : - Technology Consultant (Liaison with External Contractors)

    Mar 2016 - Apr 2023
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  Canouan Estate Resort & Villas

  Mar 2023 - now

  Information Technology Manager

  Managing IT operations in a large branch-based organization with 100+ team members, overseeing medium and large-scale projects. • Administering Active Directory and Exchange environments and providing support for corporate Windows infrastructures and virtual servers while diagnosing and troubleshooting Windows infrastructures, ensuring high availability and performance. • Evaluating, deploying, and managing new technologies, including Office 365, to enhance organizational efficiency. • Developing PowerShell scripts to automate common tasks related to Windows Server Administration. • Successfully migrating to Office 365, Hybrid Office 365, and Cloud technologies, ensuring smooth transitions. • Implementing a user-friendly Food & Beverage micros system interface, streamlining ordering and menu item search. • Conducting analysis and designing fibre infrastructure for various properties, optimizing services and reducing latency while restoring critical infrastructure at different locations, ensuring minimal downtime by migrating virtual machines and upgrading systems. • Collaborating with teams, stakeholders, and partners to drive successful transformations and Leading IT operations as Group IT Manager. • Supporting large VMware environments (vCenter, vSphere, ESXi) and Windows Active Directory Infrastructure, including all ancillary services such as DNS, DHCP, RRAS, Certificates, and Clustering.Achievements: successfully implemented data centre virtualization using VMware technologies, including vCenter, vSphere, and ESXi. This initiative led to improved scalability, significant cost savings, enhanced high availability, robust disaster recovery capabilities, and streamlined server management. The successful implementation showcased the organization's commitment to leveraging innovative solutions to optimize operations and deliver exceptional services to stakeholders. Show less