Winston Sanke

Winston Sanke

Inbound Call Center Executive

Followers of Winston Sanke1000 followers
location of Winston SankeLaverton, Victoria, Australia

Connect with Winston Sanke to Send Message

Connect

Connect with Winston Sanke to Send Message

Connect
  • Timeline

  • Skills

    Process improvement
    Management
    Service delivery
    Business analysis
    Team management
    Software documentation
    Outsourcing
    Business process improvement
    Team leadership
    It service management
    Transition management
    Crm
    Program management
    Training
    Requirements analysis
    Bpo
    Change management
    Sap
    Pmp
    Customer relationship management
    Resource management
    Service management
    Employee engagement
    Offshoring
    Cloud computing
    Talent acquisition
    Sdlc
    Performance management
    Mis
    Sla
    Business process outsourcing
    Customer satisfaction
  • About me

    Channel Account Management support, generally referred to as Contract Administrator in the industry. I have, over the span of 11 years in my career, across 2 countries and 2 organizations held other roles such as a Contract Administrator, Trainer, Process Subject Matter Expert, Off shore Lead and in a reporting role that assists Sales Operations identify and close opportunities. While my job description has detailed roles and responsibilities, I have included a section – How did I make a difference? You would notice my systematic approach to my roles, towards problem solving as well as process enhancements and / or improvements. In addition, my ability to break down Organization Goals into simple & easy to understand, track and achieve targets is something I would bring to the table, if I am offered a role with your organization.

  • Education

    • Loyola Pondicherry Twinning University

      2004 - 2006
      Masters in Human Resource Management
    • St Thomas Matriculation Higher Secondary School

      1999 - 2001
      Higher Secondary Schooling
    • Chaitanya Public School

      1998 - 1999
      High School
    • Loyola College

      2001 - 2004
      Bachelors
  • Experience

    • Airtel

      Jan 2003 - Apr 2004
      Inbound Call Center Executive
    • HP

      Jul 2004 - Sept 2007
      • South Pacific Optimization Focal Point

        May 2006 - Sept 2007
      • Contract Administrator - APJ Customer Ops

        Jan 2005 - Apr 2006
      • Contract Administrator – EMEA Migration (Compaq to HP)

        Jul 2004 - Dec 2004
    • HCLTech

      Sept 2007 - Jul 2008
      Senior Executive - Corporate Transition Team, HCL
    • Hewlett Packard Enterprise

      Aug 2008 - Jan 2016
      • Partner Account Management Specialist

        Jan 2015 - Jan 2016
      • Leads Generation Center - Lead

        Oct 2014 - Aug 2015
      • South Pacific Process Subject Matter Expert

        Sept 2010 - Oct 2014
      • Contract Admin for NSW Mission Critical Contracts

        Aug 2008 - Aug 2010
    • PIONEERS CHOICE OVERSEAS EDUCATION & CORPORATE TRAINING CENTRE

      Feb 2016 - Jan 2022
      Business Partner
    • OpenText

      Feb 2022 - Oct 2023
      Off-Cloud Renewals Maintenance Specialist at OPEN TEXT PTY LTD
  • Licenses & Certifications

    • Cross-PG Maintenance Renewals Generalist Certified Sales Representative (MFCSR)

      Micro Focus
      Aug 2022
      View certificate certificate
  • Honors & Awards

    • Awarded to Winston Sanke
      Q3FY14 CO Star Winner Hewlett Packard Australia Pty Ltd Oct 2014 Awarded to individuals who drive Efficient and Effective Process Improvements
  • Volunteer Experience

    • Volunteer

      Issued by Jehovahs Witnesses on Jul 2002
      Jehovahs WitnessesAssociated with Winston Sanke