Experience

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  Nonna's cucina ristorante

  Apr 2011 - Apr 2016

  Manager/hostess

  • Managed priorities and handled multiple tasks while managing a restaurant with seating of over 100 people.• Prioritized customer service and ensured customer satisfaction by meeting their demands quickly and efficiently.• Worked in a very fast pace environment where multitasking and organizational abilities were very crucial.• Remained a productive team member when given new and complex tasks.

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  Bernardino's gourmet food

  Apr 2011 - Apr 2016

  Service attendant

  • Met customer demands quickly and efficiently. • Coordinated with others employees to ensure maximum service level is maintained.• Took initiative to work independently with minimal supervision while completing various tasks.

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  Heights of horseshoe ski club

  Dec 2012 - Apr 2013

  Ski instructor

  • Certified ski instructor who educated skiers with organized lessons, races, and training leading to improvement.• Effectively communicated in a team environment and collaborated with other coaches and instructors to organize lessons and improve coaching methods.• Integrated life skills such as teamwork, independent learning, and responsibility into weekly lesson plans.

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  Munich re canada

  May 2016 - Aug 2016

  Reinsurance analyst, data processing, individual reinsurance operations

  • Executed a variety of reinsurance processes using Microsoft Access databases to increase the efficiency of information for my coworkers.• Supported the running of monthly and quarterly administration cycles such as billings and payments, manual client processing, and internal ad hoc requests while ensuring consistent data quality among administration systems.• Participated in projects as required including data analysis cleanup, which involved collaborating with the underwriting and pricing departments to solve discrepancies with client information. Show less

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  Munich re canada

  May 2017 - Aug 2017

  Project lead, data processing, individual reinsurance operations

  • Helped coach a team of six interns for a data analysis project by training, motivating, and resolving issues resulting in team cohesion and efficiency.• Tracked and delivered results to the project team and upper management while ensuring consistent communication and implementing recommended changes.• Analyzed data to help determine project tasks and establish priorities for preferred results.

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  Amazon

  Apr 2018 - now

  Product Manager III, Inbound, Global Customer Fulfilment Amazon Customer Excellence System, Defect Reduction and Accuracy specialist for the Amazon Bulk Services program. Program Manager III, Inbound, Global Customer Fulfilment Amazon Customer Excellence System, Defect Reduction and Accuracy specialist for Amazon Bulk Services/Supplier Pack Hierarchy programs.

  • Senior Product Manager, SCOT OSS, Inbound Shipment Signals

    Aug 2023 - now

  • Senior Product Manager, GCF ACES, Inbound Operations

    Oct 2021 - Aug 2023

  • Program Manager III, GCF ACES, Inbound Operations

    May 2021 - Oct 2021

  • Operations Manager III, Inbound Operations

    Jul 2020 - May 2021

  • Area Manager II, Inbound Operations

    Mar 2020 - Jul 2020

  • Area Manager II, Inventory Control Quality Assurance

    Sept 2019 - Mar 2020

  • Area Manager II, Outbound Operations

    Apr 2019 - Sept 2019

  • Area Manager I, Outbound Operations

    Apr 2018 - Mar 2019