
Timeline
About me
Key Account Manager at EBV Elektronik
Education

Business school of applied sciences
2013 - 2016Specialised applied studies business economics and management
Procredit academy gmbh
2018 - 2018The procredit bankers academy finance and banking, humanities naMiddle Management course at ProCredit Academy GmbH

Bussiness school of applied sciences
2008 - 2013Bachelor's degree banking and financial support services
Economy high school
2004 - 2008
Experience

Sani sa
Apr 2010 - Oct 2015Various range of responsibilities to ensure 5 star experience of Hotel guests. Handling all special requests and complaints. Promoting Hotel facilities and finding the best fit to meet guests preferences. Leading Bellboy team as part of Front Office Department Working like a Bellboy at Porto Sani, five star hotel at Sani resort Working like a waiter at main restaurant of Porto Sani
Guest Services Officer
Apr 2015 - Oct 2015Bellboy supervisor
Apr 2013 - Apr 2015Bellboy
Apr 2011 - Apr 2013Waiter
Apr 2010 - Apr 2011

Procredit bank
May 2016 - Mar 2019The ProCredit Entry Programme is the entry point for employment with ProCredit Bank. It is a six-month intensive introductory course into the theory and practice of banking and finance. The programme involves theoretical classroom training in Belgrade and practical training that is organised in ProCredit Bank’s branches and service points. The theoretical and practical training is alternated through the programme. The programme covers: -Core principles of banking, finance and economics;-Key concepts in economic development, environmental management and globalisation;-An introduction to customer care and banking services;-Financial maths and accounting;-Specific tasks and projects which develop professional and personal qualities, both as individuals and as team members;-ProCredit business philosophy and ProCredit history, bank’s corporate culture and ethical principles, as reflected in the ProCredit Banks’ Code of Conduct and applied in day-to-day operations;In addition, the course also focuses on developing communication skills, analytical thinking and relevant interpersonal skills, all of which require continuous self-improvement. Show less
Operational support specialist
Oct 2018 - Mar 2019Small Business Client Adviser
Jan 2017 - Oct 2018ProCredit Entry Programme
May 2016 - Jan 2017

Sberbank srbija a.d. beograd
Apr 2019 - Mar 2020Manager for micro clients and enterpreneurs
Ebv elektronik
Mar 2020 - nowKey Account Manager
Jan 2023 - nowInside sales representative LogOn
Mar 2020 - Jan 2023
Licenses & Certifications
- View certificate

Communicating across cultures
LinkedinMay 2020 - View certificate

Economics for everyone: understanding a recession
LinkedinMay 2020 - View certificate

Managing in difficult times
LinkedinMar 2020 - View certificate

Excel 2013 essential training
LinkedinApr 2020 - View certificate

Communicating with diplomacy and tact
LinkedinApr 2020 - View certificate

Customer service: handling abusive customers
LinkedinMar 2020 - View certificate

Multinational communication in the workplace
LinkedinMar 2020 - View certificate

Excel 2013: advanced formulas and functions
LinkedinMay 2020 - View certificate

Leading yourself
LinkedinApr 2020 - View certificate

Performing under pressure
LinkedinApr 2020
Languages
- seSerbian
- enEnglish
- grGreek
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