Saeed Mubarak

Experience

• 

  Abu Dhabi Commercial Bank

  Nov 2011 - Jan 2017

  My growth path includes the following: Aug 2014 – Dec 2016: Customer Service Team Leader Nov 2011 – Aug 2014: Customer Service OfficerAs Customer Service Team Leader, I played a stellar role in serving existing and walk-in clients with the teams. I maintained the bank's brand and reputation in all actions. Additionally, I conducted daily audits and compliance to prevent bank losses.My other job duties as Customer Service Team Leader includes the following: Encouraged and mentored team to provide excellent client service. Managed performance and development. Regularly reviewed bank vaults and company activities for safety. Enforced banking policies and promoted best practices. Communicated team aims and accomplishments to prove productivity and growth. Reported monthly branch business to supervisors. Reported customer service milestones for over 50 employees per branch to the area manager. Identified and addressed client loss causes with the line manager. Reviewed customer documents, including release letters and credit cards, to authorize bank requests.My other job duties as Customer Service Officer includes the following: Established insurance, mortgages, personal and commercial loans, and managed accounts. Resolved current account issues, including overdrafts, charges, and account resolution. Advised customers on debt issues and bank account status for personal business. Offered personalized banking services and strong customer ties. Immediately replaced damaged cards and assisted with cash retrieval. Reported fraud issues to the expert team and tagged them on the customer's account to prevent further issues. Set up standing orders and direct debits for consumer payments. Received and addressed customers' requirements upon arrival. Show less

  • Customer Service Team leader

    Aug 2015 - Jan 2017

  • Customer Service Officer

    Nov 2011 - Aug 2015
• 

  Emirates

  Jan 2017 - now

  My growth path includes the following: Since Nov 2022: Emirates Country Manager 3 years: Country Manager, Tunisia Jan 2017 : Commercial Support ManagerIn my present capacity, I am accountable for creating and implementing effective business strategies to achieve short- and long-term goals and ensure financial stability in the sector. I also capitalize on new business possibilities to increase market share, revenue, and diversification. During my association, I implement new business strategies and teams to increase revenue for business divisions. I also improve commercial procedures to increase yield and reduce expenditures versus budget.Furthermore, I look after a team of 45 professionals to ensure the efficient operations of Emirates in Malaysia, preserving its appeal as a preferred airline for Malaysians.As Country Manager in Tunisia, I led seamless airline operations in the country, scheduling flights, coordinating with authorities, and developing processes for high-quality service. Supervised 27 employees from several departments, including commercial, ticketing, cargo, operational, ground, and administrative finance. In this role, I improved products and met client needs, boosting the brand. I also conducted a thorough audit for Emirates Airlines in Pakistan in May 2017, ensuring proper processes, regulatory compliance, safety, and good customer service. Additionally, I carried out compliance monitoring, risk management, and quality assurance for an audit plan.Furthermore, I established a collaboration between Emirates and Tunis Air. I also worked in Indonesia and Egypt.As Commercial Support Manager, I managed and catered to the corporate accounts to boost business success. I also fixed holes in business processes for continual improvement. Additionally, I formed new contacts at events to grow my business. Show less

  • Country manager Malaysia

    Nov 2022 - now

  • Country Manager Tunisia

    Nov 2019 - Nov 2022

  • Commercial Support Manager - Indonesia at Emirates

    Jan 2017 - Oct 2019