Katerina Wachkova

Experience

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  DHL Aviation

  Nov 2010 - Oct 2012

  Tour Guide/ Office Agent/ Import-Export Agent / Loader

  played diversified roles during this time. As Tour Guide, I planned, coordinated and organised hub tours for up to 12 visitors at a time. I recreated tour parameters and received 100% positive feedback. This tour also gained recognition as the most visited and best tour.As Office Agent, I ensured accurate and complete paperwork while recovering all relevant documents for shipments. I played a key role in reducing “shipments on hold” by creating / maintaining paper trails and coordinating with clients / other departments to identify and retrieve missing documentation.During tenure as Import-Export Agent, I gained valuable knowledge of the import / export industry and associated operations. I provided excellent administrative and customer support within the department.As Loader, I scanned and loaded shipments while adhering to company policies and relevant HSE procedures. I successfully delivered all predetermined KPIs as an integral member of a team of 18 loaders. Show less

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  DHL Freight

  Oct 2012 - Mar 2017

  As Transport Manager with this division, I have led overall transport operations to achieve growth in customer relations and business growth. I worked closely with key customer accounts to ensure high quality service standards. I reviewed existing systems and operational procedures for resource rationalisation and cost reduction – ensured optimal loading of all vehicles to realise maximum revenue.Additionally, I acquired certification in Helsinky (5 days course) in January 2015 to deliver the role of CFS WTMC. I then contributed as CFS Facilitator CFS (Certified Freight Specialist) for WTMC (Welcome to my company). I trained over 700 employees within 4 months and achieved positive feedback from peers. This has enabled me to develop a wide range of skills – instructional, listening, time management, facilitation and multi-tasking. Show less During this time, I provided continuous support to the Branch Manager in managing ECO transport operations. I provided administrative support and maintained a positive work attitude in the company. I ensured all drivers are enrolled on the CPC training module as required by legislation.Furthermore, I managed vehicle defect system as per VOSA and company requirements to ensure driver records are maintained. I also analysed tachograph to identify and manage infringements. I was successful in achieving optimal performance level to meet KPIs while complying with health and safety, security, employee relations and driver legislations.Company NameDHL Cargo WestTitle Show less

  • Transport Manager / CFS WTMC

    Jun 2015 - Mar 2017

  • Assistant Eco Branch Manager - European

    Oct 2012 - May 2015
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  DHL International

  Apr 2017 - Aug 2018

  Transport Operations Manager

  Within this role, I am managing all aspects of transport operations to ensure quality service and maximise customer satisfaction levels for repeat and referral business. I am liaising and coordinating effectively to build and maintain strong relationships both externally and internally. I am also devising policies and monitoring adherence to ensure high standards of transport operations.Some highlights here include designing innovative models for cost effective, time saving and safe transport solutions to ensure seamless movement of freight. I have ensured efficient usage of vehicles to optimise loadings while taking the initiative to resolve all operational issues. Show less

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  Transglobal Express

  Oct 2018 - Dec 2018

  Depot Manager

  I assisted in the opening of the new depot from the beginning and lead the onsite maintenance function. I certified compliance of equipment to statutory, customer and Group requirements and verified efficient planning, that the operation was cost effective and maximised revenue. I was also responsible for managing a wide range of areas including logistics, warehouse, and supplier orders.Able to incorporate HR duties in to my role for 5 employees.

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  Silver Lining Couriers

  Mar 2019 - Aug 2019

  Transport Manager

  Able to attain an O Licence for a multi-site operation.I assisted in starting the Pallet operations from scratch in Bedford.We become and member of Pallex in April 2019.Quick to learn about all system regarding Pallex.Competent to run the Pallex operation on my own.Maintenance of all O Licences across the company.Compliance and regulation of all driver hours and keeping all records updated.Supervising all contracts (Pallex, Arrrow, Same Day).

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  Howdens

  Aug 2019 - Nov 2019

  Transport Coordinator
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  Central England Co-operative

  Dec 2019 - now

  Transport Supervisor