Ciera Zvorsky, B.S, CADC

Experience

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  Smith's Restaurant and Lounge

  Jun 2018 - Mar 2021

  Food and Beverage Server

  • Advertised, marketed and recommended menu options to guest to increase guest satisfaction• Communicated product knowledge to facilitate guest decision making• Demonstrated flexibility regarding work assignments and work schedule• Maintained all sanitation procedures and food safety guidelines• Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with many customers weekly• Produced and balanced daily and weekly sales and high-quality customer relationships to increase restaurant value• Directed and guided new employees on a path of success in our profession Show less

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  Recovery Centers of America

  Mar 2021 - Oct 2022

  Treatment Advisor

  • Demonstrate leadership, professionalism, and uncompromising ethical behavior always• Promptly takes inbound admission center intakes via phone, email, chat, and social media• Comforts, motivates, and inspires patients to accept help and successfully intervenes as needed• Pre-screens patients for treatment, identifying psychosocial, mental health and medical issues• Ensures intake documentation is accurate in sales force and other relevant systems • Review and understands insurance eligibility, determines which benefits are available and communicates options to the patient• Assesses facility best fit with bed availability based on patients’ needs and schedule transportation and intervention services if necessary. • Work with urgency to obtain a patient’s commitment to treatment and collaborate with team members, filed business development team, the facility, and professionals in the community to support desired outcome for patient. Show less

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  Aldie Foundation

  Oct 2022 - now

  Therapist

  • Meeting with clients to evaluate their health and substance problem. • Identifying issues and create goals and treatment plans. • Teaching clients coping mechanisms.• Helping clients find jobs or reestablish their careers. • Leading group therapy sessions and balancing a case load for individual sessions.