Narayan Mundhra

Experience

• 

  Metalalco

  May 2009 - Jan 2010

  Network Operations Technician (Internship)

  • Maintain, troubleshoot and administer the Local Area Network (LAN).• Maintain and troubleshoot the computer workstation and peripheral equipment’s.• Provide problem solving services to network users, implement data, hardware and software support.• Provide on-site, remote and phone support to client.• Provide designs for other sites. • Communicate with technical support team about providing support to clients.

• 

  IBM

  Sept 2010 - Jul 2011

  System Operations Specialist

  • First Level Monitoring of UNIX and Intel Servers Using Tivoli Monitoring tool• Provide technical support for Unix and Microsoft windows NT / 2000 / 2003• Monitoring Alerts in NetView and Webtec.• Monitoring File systems on Unix servers., and SAP jobs using PuTTY• Incident Problem and Change tickets in ManageNow. Maximo, Service Centre and Impact.• Escalating Incident tickets to Proper Support Team.• Initiating and monitoring backups and archiving File Systems on Unix Servers.• Generating Reports for customers on day-to-day handled tickets. Show less

• 

  Dalhousie University

  Feb 2013 - Aug 2013

  Research Assistant

  I was working with my professor on his paper on Green Networks and Optical Networks combined. In this project we were considering co2 emission and shortest path first concepts. We were working on the concept of mesh topology and how can it be helpful in bringing the cost down and have a faster and protected path of communication. OSPF, GMPLS and SLA-Based Routing concepts were considered.

• 

  Avaya

  Oct 2013 - Oct 2016

  Technical Support Engineer level 3 @ Innovatia

  Provide top quality technical support and troubleshooting of information technology networks and associated hardware and software.Install, configure, and maintain lab systems. Maintain accurate reports in a Customer Relationship Management System. Manage issues, and try to complete them within 72 hours.Update issues using Seibel ticketing toolGood understanding of Linux OS, Voip Protocols and basic Communications.Escalate issues accordingly to appropriate departments.Create articles on new issues faced.Support clients at your best effort. Show less

• 

  Innovatia Inc

  Oct 2016 - Dec 2018

  IT Support technician / Avaya Tier 3 Engineer

  • Responsible for implementing, configuring and maintaining lab devices.• Worked one on one and also in a group setting to troubleshoot the issues on the network.• Assisted in setting up a new office space , which included :• Moving equipment from old location to the new location.• Arranging and deploying desktops, laptops, IP Phones and networking equipment.• Assisted in Configuring and troubleshooting traffic and T1 line allocation to new site.• Checking and assisting in configuring of Firewall, PC hardware, switches and routers while and after moving the equipment.• Provide tier 3 support and troubleshooting of information technology networks and associated hardware and software • Installation, configuration, and maintenance of systems • Remotely troubleshoot customer network, servers and phone systems.• Collection and analysis of packet trace information in reference with RTP, DHCP, TCP, UDP and TTL.• Reproduction of customer environments on lab equipment • Accept responsibility and accountability for projects and customer servers and related peripherals deployment. • Troubleshooting customer systems using VMware, WebSphere and Putty.• Collaborated with telecommunication team to troubleshoot T1 lines.• Manage HP DL360 server, S83xx series ser vers, Cajun Switches and IBM servers. • Lab Equipment assembly for upcoming colleagues. Show less

• 

  Government of Alberta

  Jan 2019 - now

  Avaya Contact Center Support AnalystAvaya Design ArchitectAvaya devices , Servers and SBC support AnalystMaintaining all On Prem Avaya devicesDecommissioning and removing all Avaya DevicesDecommissioning all Avaya virtual servers.

  • Contact center Analyst

    Nov 2021 - now

  • Telephony Technical Specialist

    Jan 2019 - Nov 2021