Ashwin Mohan Ram

Experience

• 

  Shangri-La Group

  Jan 2004 - Nov 2006

  Supported front and back-of-house operations, improved guest satisfaction, and maintained the stability and performance of all hotel systems while building confidence in, and the morale of, the IT team of Traders Hotel, Yangon Resolved software and hardware issues for front and back-of-house customers and ensured the stability of hotel systems under the purview of the IT Manager (e.g., PMS, POS, email, internet, etc.)

  • Information Technology Manager

    Oct 2005 - Nov 2006

  • Information Technology Officer

    Jan 2004 - Oct 2005
• 

  Shangri-La Group

  Feb 2007 - Apr 2012

  Assured that financial and Performance Monitor targets were met and increasing when supporting the Front Office Manager with the management of front desk operations Participated in the daily operations of all the hotel’s departments in an accelerated 6-month program which provided a macroscopic view of the hotel business unit, followed by a permanent role at the Kowloon Shangri-La and Shangri-La's Corporate Head Office

  • Assistant Front Office Manager

    Dec 2009 - Apr 2012

  • Service Manager - Trainee

    Feb 2007 - Dec 2009
• 

  Oracle

  May 2012 - Feb 2018

  Implementation Consultant

  Consulted by the hotel management teams of Hilton, Hyatt, Marriott, and Banyan Tree among other renowned 5-star hotel chains regarding the implementation of one or more of the following hotel systems: Opera Property Management System (OPMS), Opera Xchange Interface (OXI), and Opera Mobile

• 

  Sabre Corporation

  Mar 2018 - now

  Leading a team of Project Managers to provide a seamless onboarding and/or implementation experience at scale by developing their project management, critical thinking, problem solving, and leadership skills. Lead a team of four Project Managers located in Bangalore, India while continuing to manage the rollout of large/strategic projects in Asia Pacific. Generated significant revenue for Sabre by implementing several large/strategic and numerous run-of-the-mill projects in APAC.

  • Manager, Client Services Projects

    Dec 2022 - now

  • Supervisor, Client Services Projects

    Jun 2021 - Nov 2022

  • Senior Project Manager

    Mar 2018 - May 2021