Vishnu Vijay

Experience

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  RP General Trading & Super Market, Kerala India

  Sept 2007 - Jul 2011

  Store Manager

  • Overall administration, Store Management and advertisement displays• Recruiting, Performance reviews of staff and workplace scheduling• Product management, including ordering, receiving, price changes, handling damaged products, and returns• Team Development, facilitating staff learning, Problem solving, handling unusual circumstances and resolving customer issues• To manage Store inventories and book keeping intact

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  Riya travel & Tours Pvt. Ltd , Kerala India

  Jul 2011 - Jan 2012

  Travel Consultant

  • Maintained updated knowledge of airline regulatory requirements and industry standards to ensure client convenience.• Handled travel arrangements for groups, couples, executives, and special needs clients and provide guidance on Visa, Passport, and Security inquiries.

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  AL GHAITH & AL MOOSA TRAVEL & TOURS LLC Dubai

  Mar 2012 - Sept 2014

  Travel Consultant

  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit by a high negotiation and get a deal within the client's budget and update corporate travel profiles with current travel industry trends. • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings & transfers.

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  Explore The Wonders

  Mar 2015 - May 2020

  Travel and Holiday Consultant - Operations

  • Developed planned and sold Holiday Leisure Tour Packages and travel service.• Offered exemplary travel administration to new and existing clients, which helped to build lasting customer relationships and secure new travel assignments.• Assists individuals and groups in planning, organizing, and booking travel.• Cautious monitoring and regularly reviewing the contracts and agreements with the Hoteliers and Suppliers.• Regular follow up’s in ongoing market trends in the tourism industry.• Conducts research according to the requirements of the client; get the most affordable deals within the budget.• Communicated security issues & travel protocols to clients traveling to foreign countries.• Keeps track of the customers while on travel and provides assistance as the need arises.• Timely reports and reviews on customer satisfaction rating, researching travel options, negotiating rates, best deals and resolving issues efficiently. Show less

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  Enlite Technologies- B2B Travel & Holidays Company

  Dec 2020 - now

  Senior Customer Service Executive

  Dealing with B2B agentsHandling Online bookings and follow-upsPreparing tour itineraries.Sending quotations to agents.Handling all customer requests.Supplier & Customer coordination.Customizing Special Packages for VIP Clients.