Deepak Kumar

Experience

• 

  Starbroadband Services India Pvt LTd

  Apr 2002 - Feb 2007

  System Engineer

  • Installed Windows, assembled computers, and upgraded systems for embassies and high commissions.• Proactively ensured system and infrastructure availability, monitored application performance, and implemented solutions.• Maintained security, backup, and redundancy strategies, and improved system efficiency with custom scripts.

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  Starbroadband Services (I) Pvt Ltd

  Mar 2007 - Jan 2012

  Asst Manager Information Technology Support Services

  • Implemented and maintained farewells, series switches, and security appliances to ensure network security and efficiency.• Reviewed logs for networking devices to identify and resolve abnormalities, ensuring smooth operations.• Troubleshot and maintained networking devices, including switches and routers, to optimize performance.• Tested bandwidth management software to enhance network performance and usability.

• 

  Starbroadband Services (I) Pvt Ltd.

  Mar 2012 - now

  IT Manager

  • Managed IT support services for high-growth environment, resolving customer-focused problems.• Installed and maintained network devices including Cisco and Mikrotik.• Developed staff training manuals for technology and provided ongoing network support.• Assisted technical support teams with broadband and fiber troubleshooting.