UMED KAULE

Experience

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  Prompt Personal Consultancy

  Jan 2007 - Jan 2009

  Associate Engineer

  As an Associate Engineer at Prompt Personal Consultancy, I wasresponsible for ensuring timely and efficient delivery of services toclients•I worked closely with the Service Delivery team to identify andresolve any issues, while also implementing improvements to•streamline processesManaged service delivery for multiple clients •• Identified and resolved technical issues• Implemented process improvements• Collaborated with Service Delivery team• Improved client satisfaction through efficient delivery• Conducted regular quality checksMonitored service performance •• Assisted in training new employees• Ensured compliance with company standards Show less

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  Tata Communications

  Jan 2009 - Dec 2020

  Project Planning: Create end-to-end project plans, process, and metrics reporting.Requirement Gathering: Responsible for gathering, analyzing, and documenting requirements.Tool Utilization: Work with tools like Crammer, SFDC, and CBOSS.Meeting Facilitation: Plan and organize meetings with stakeholders, including sprint planning, review meetings, retrospectives, backlog management, story estimation, daily stand-ups, iteration, and release planning.Agile Coaching: Function as an Agile coach, providing coaching to various teams across business units.Team Management: Manage and coach offshore teams, coordinating with onsite teams.Project Lifecycle Management: Control all phases of the project lifecycle, including scoping, development, integration, deployment, testing, maintenance, and production support.Project Delivery: Deliver and implement projects as per scheduled deadlines, and coordinate post-implementation and maintenance support.Resource Planning: Responsible for resource planning and timesheet monitoring.Stakeholder Engagement: Conduct business visits across India for project and execution planning activities with stakeholders.Activity Monitoring: Organize, plan, and monitor multiple activities spanning end-to-end operations, maintaining detailed service records and communication artifacts.Program Reporting: Track and report program results to customers and stakeholders to facilitate change management activities.Relationship Management: Engage with customers, partners, and constituent groups to create positive, trusting, and professional relationships.Process Improvement: Champion process improvements to reduce operational bottlenecks and increase efficiency across the organization. Show less Assessed incident priority based upon impact to business andescalated issues as necessary•Established strong relationships with stakeholders across variousdepartments to facilitate seamless collaboration during highpressure situations•Improved overall service quality by conducting post-incident reviews,identifying areas for improvement, and implementing correctiveactions•Increased customer satisfaction by providing timely and accurateupdates during incident resolution processe Show less s a Duty Manager TX India at Tata Communications, I wasresponsible for managing and coordinating the daily operations ofthe transmission department•I oversaw a team of technicians and engineers, ensuring the smoothfunctioning of the company's network and services•Managed a team of technicians and engineers •• Coordinated daily operations of transmission department• Ensured smooth functioning of company's network and servicesConducted regular performance evaluations •• Implemented efficient processes for network maintenance• Trained new employees on company policies and proceduresCollaborated with cross-functional teams to resolve technical issues. Show less

  • Lead Project Manager

    Jan 2014 - Dec 2020

  • Incident Problem Manager

    Jan 2012 - Jan 2014

  • hift lead TX India

    Jan 2009 - Jan 2012
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  Tata Teleservices Ltd

  Dec 2020 - now

  Service Delivery Lead Project Manager

  Team Leadership: Lead and coordinate project team activities, identify necessary resources, and develop schedules to meet deadlines.End-to-End Project Management: Manage all phases of the project lifecycle, including kickoff, creating project charters and plans, obtaining stakeholder approvals, maintaining risk registers, executing, monitoring, and controlling project health (timelines, budget, quality), and conducting project closure and retrospectives.RACI Matrix and Communication Plan: Create RACI matrix and communication plans for Change Request (CR) delivery processes.Delivery Process Monitoring: Monitor the team for Salesforce (SFDC) 2.0 task closure, follow up with external stakeholders to keep the project on track, and participate in SFDC User Acceptance Testing (UAT) for last-mile delivery processes.Reporting and Analysis: Generate and analyze reports on project progress, upcoming deliverables, and funding status.Database Management: Create and manage databases throughout the project lifecycle.Team Coordination: Facilitate cross-team coordination to remove impediments and identify needed resources.Meeting Facilitation: Conduct meetings to discuss project health, status, potential risks, and follow up with action items.Compliance and Operations Interface: Work with compliance and operations to develop and document business and functional requirements.Quality and Governance: Promote quality, identify opportunities for improvement, oversee governance processes to reduce risk, and ensure effective and timely decisions.Control and Risk Adherence: Ensure team adherence to control and risk implementations, standards, and process changes.IT Project Leadership: Impact IT project leadership through shared responsibility for delivery, planning, budget management, and resource planning.AWS Cloud Migration: Assisted in migrating on-premises applications to AWS cloud infrastructure, leveraging scalability and cost-efficiency. Show less