Jacqueline O. Johnson, PHR, SHRMCP

Experience

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  Jackson Area Chamber of Commerce

  May 2006 - Aug 2006

  Public Relations Intern

  • Planned Chamber events including Chamber Annual Meeting and networking events • Prepared press releases and assisted Director of Chamber in various PR tasks • Recruited Chamber of Commerce membership and supported community relations

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  Troy University

  Aug 2007 - Jul 2010

  • Analyzed employee relations cases including harassment, discrimination, progressive discipline, and grievances, and determined/interpreted applicable laws• Implemented online employment hiring system and handled VISA applications for employees• Supported Associate Director in various HR projects including preparation of responses to EEO claims and Affirmative Action Plan selection; worked in conjunction with entire HR staff • Recruited students for Troy University and collaborated with admissions for recruiting strategies • Developed university relations with area high schools and junior colleges in recruiting efforts• Traveled with admissions staff for recruiting events and assisted with university functions

  • Human Resources Intern

    Jan 2010 - Jul 2010

  • Trojan Ambassador

    Aug 2007 - Jul 2010
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  Verizon Wireless

  Nov 2010 - Oct 2011

  Customer Service Representative

  • Resolved customer issues of troubleshooting, billing, and escalation with first-call resolution • Analyzed customers’ accounts to address preventative measures and built rapport with customers

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  Micromeritics Instrument Corporation

  Oct 2011 - Apr 2013

  HR Coordinator

  • Served in dual role as HR Coordinator and Recruiter supporting global instrumentmanufacturing company including front line employees and managers, functionalemployees, and executive staff.• Managed company recruiting strategy and process including resume screens, interviews, andmaintained communication with candidates and hiring managers. Developed recruiting strategy,increased company recruiting presence, and managed corporate recruiting relations.• Managed intern program including recruitment, on-boarding, employee relations, and separation.• Facilitated benefits orientation for new hires; maintained tracking records for AA and EEO. Show less

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  HD Supply

  Apr 2013 - Apr 2018

  • Partnered with Chief Operating Officer & functional business unit vice presidents to support 400+ bi-national employee client group for $2+ Billion construction supply organization. Client groups included Finance, Marketing, Information Technology, Operations, Category & Supply Chain Management, and Sales organizations. • Provided strategic HR support in functional team strategy creation and execution. Proactively partnered in various employee life cycle areas including employee relations, recruiting & staffing, compensation, benefits, and employee training & development. Provided intermittent HR support to regional field client groups across organization as needed. Show less

  • Manager, Human Resources

    Oct 2014 - Apr 2018

  • Human Resources Generalist

    Apr 2013 - Oct 2014
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  Cox Media Group

  Apr 2018 - Apr 2021

  Senior Human Resources Business Partner

  • Personally selected by Chief People Officer to serve as HR Business Partner supporting CPO & HR team as well as Legal, Technology, Finance, and Atlanta Radio Market teams. • Led & supported company sale transaction from Cox family-owned entity to private equity firm. Partnering with executive & senior business leaders to divest company and support company strategy to expand media market share. • Led HR strategy via thought leadership and partnership with Functional and National Advertising Platform business leaders to support 300+ employee client group for a broadcasting, publishing, and digital media organization. Client groups prior to company divestiture included Videa, LLC, Ideabar, Business Development, Engineering, and Finance organizations. • Interim HR Business Partner to WSB-TV supporting 250+ TV station at-will, contract, and unionized employee client group for 7-month assignment during TV partnership transaction. Partnered with TV department leaders to support station strategy & initiatives. Show less

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  Cox Communications

  May 2021 - now

  People Solutions