
Dylan Gaul
Systems Support Administrator

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About me
Senior/Lead UX Designer
Education

Digital Hub
2010 - 2010Webactivate FETAC Certification NFQ Level 6
Senior College Dun Laoghaire. Co. Dublin.
2008 - 2009Blackrock Further Education Institute
De La Salle Churchtown
1994 - 2000
UCD Professional Academy
2023 - 2023Professional Diploma in Artificial Intelligence AI for Business
University College Dublin
2000 - 2004Bachelor of Science (B.Sc.) Statistics
Experience

Ulster Bank
Feb 2006 - Aug 2009Systems Support AdministratorDevelopment of new processes regarding system support and user administration. Administration of users. Assessment of systems issues and resolution. Development of relationships with relevant support functions. Performance and documentation of measures necessary for compliance. Documentation of procedures. Staff training. Proficient use of Cognos Impromptu to compile performance management reports for the centre. Routinely circulated statistics to several brands of RBS, including the Central Bank of Ireland, the Dept Of Environment and the Revenue. Point of contact for reconciliation issues and TRS queries. Show less

Picture House Photography
Jul 2009 - Nov 2010Photography EditorPhoto retouching, enhancing, "photoshopping" in general. I did everything with the photos except take them.

Www.dylangaul.net
Aug 2009 - Nov 2013Freelance DesignerI specialise in mobile and web but I am always willing to step outside my comfort zone. I have a passion for simple interfaces and I also love coding.

Pump Station Studios
Feb 2012 - Mar 2013UX DesignerUX designer at Pump Station Studios. I strive to keep the products we ship beautiful, while still keeping them incredibly easy to use for the end user. My main role is to take the code that the other guys develop and make sure everything fits perfectly with the design and ideas agreed before work began.

MODEVA INTERACTIVE LIMITED
Mar 2013 - Feb 2015UX Web & Mobile DesignerBrand development, web site traffic growth, web site UX and advertising assets. Wireframes for backend systems and customer login areas.Updated designs for print advertising and other media.Generated multiple landing pages for advertising special offers and consumer acquisition.Mobile app user flows and designs.

Avid Gaming
Apr 2015 - Nov 2023Senior (+Acting Lead) Product DesignerIn Avid Gaming we make and market betting products for a Canadian audience.• Collaborated with business owners from project inception, managing the rollout of new product features like Pinata Picks, Play By Play, Multiple Singles and Same Game Parlays. Conducted thorough analysis to measure the success of these features and user paths, leveraging data-driven insights to iterate and refine designs. Some of these features were key factors in staying competitive in the gambling market.• Implemented innovative processes to accelerate development timelines and streamline workflows by championing the switch to Figma. This enabled the team to deliver high-quality designs at a faster rate and speed up the handover process to developers by 80%.• Established a design system which resulted in greater efficiency and productivity for both designers and developers, and decreased bugs and inconsistencies site-wide.• Demonstrated leadership capabilities as acting lead for almost 3 years. During this time I effectively managed design projects, collaborating with cross-functional teams including design, development, marketing and QA to ensure successful product launches and ongoing enhancements.• Periodically worked on improving UX on backend systems for our Canadian employees like the verifications team, cutting their process time for a customers’ verification in half.• Played a key role in delivering a new sister site to meet new licencing regulations in Ontario. Created multiple user journey maps that allowed designers, developers and managers to work together effectively within a tight 4 month deadline. Show less

Gambling.com Group
Mar 2024 - nowSenior Product Designer
Licenses & Certifications
- View certificate

UX Foundation Training
UXTraining.comFeb 2016 - View certificate

DALL-E: the Creative Process and the Art of Prompting
LinkedInOct 2024 - View certificate

UX Foundation Training
UXTraining.comFeb 2016
Volunteer Experience
Carer
Issued by Irish Red Cross on Jan 2001
Associated with Dylan GaulHelper
Issued by Niddrie Primary School on Jan 2003
Associated with Dylan GaulOffice Worker
Issued by ISPCC on Jan 1998
Associated with Dylan Gaul
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