Pat Muoio

Experience

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  United States Air Force

  Sept 1993 - Dec 2015

  • Senior Advisor to Chief Executive Officer on production, policy and training matters within Recruiting Service. • Directed a team of over 300+ technical recruiters, 40+ recruiting managers throughout the United States and overseas markets exceeding strategic goals, and Congressional End Strength.• Researched, developed and implemented recruiting policy, qualification standards and practices to ensure legal, efficient standards and sales accessions.• Authored and developed training guides and developmental courses for managerial and recruiter sales training programs for 350+ recruiting personnel.• Researched, determined and assigned recruiting goals ensuring a fair and equitable distribution. • Established sales targets detailed in operational plan tracking and identifying shortfalls. Provided appropriate training to overcome deficiencies while holding personnel accountable. • Delivered continuous leadership training and mentoring to headquarters staff along with regional managers and recruiters throughout the nation. Show less • Wrote the policy and guidance allowing a comprehensive company-wide inspection system to evaluate job quality standards and compliance. System benchmarked by multiple organizations. • Developed the recruiting virtual inspection system allowing for no-notice compliance inspections to determine undetected risk. • Inspected alleged fraudulent and recruiter malpractice and made appropriate recommendations on discipline and/or training based on the facts of the case.• During site-inspections identified benchmarks and weaknesses to develop appropriate tools and training. Key to national standardization and improved recruiting processes.• Researched and answered Congressional Inquiries/Complaints on behalf of Chief Executive Officer. Show less • Ranked #1/44 Recruiting Managers, exceeded annual recruiting targets of 300+ new employees. • Managed multi-disciplined teams implementing human resource strategies by establishing department accountabilities, including talent acquisition, staffing, processing, health and welfare benefits, training and development, records management, safety and health, employee relations and retention. • Led teams to exceed production targets by >15% each, and every year. Analyzed and projected manning shortfalls and ensured critical capabilities were maintained; Conducted regression analysis and direct market research to drive team's production success.• Managed multi-million government resources and budgetary funds through development and administration of annual budgets, cost containment, purchasing, and inventory control.• Launched and validated strategic plans focused on zone prospecting efforts, referrals, relationship management, and retention.• Drove production by enabling and empowering employees for success - Provided adaptive training and resource sustainment. Lead teams to highest production in history - Recognized as the Top Regional Recruiting Manager of the Year at both Niagara Falls NY (FY10) and Andrews MD (FY12).• Performed quality checks on all enlistment packages to ensure paperwork was accurate and customer received job and benefits they qualified for. Show less • Performed full life-cycle recruiting duties including customer service, sourcing, recruiting, retention, benefits counseling, exit interviews, on-boarding, completion of security clearance, contract and critical specialties. Identified staff vacancies and recruited, interviewed and selected applicants. • Responsible for execution of recruitment strategy including employment branding, social media, multi-level marketing strategies, job boards, and compliance. • Developed creative talent acquisition strategies and proactively built an ongoing pipeline of qualified candidates to ensure talent needs were met.; leveraged cutting edge recruiting technologies and tools to connect with a broad and diverse talent network. • Liaison for U.S. Air Force with local schools; process qualified applicants. Conducted media response and public relations while implementing quality marketing strategies to improve target markets. • Conducted searches for prospective candidates according to relevant job criteria, utilizing databases, networking, Internet resources, referrals and recruiting events.• National Air Force Reserve Recruiter Ranking 35/400, TOP performer every year. Show less • Provided superior customer service to organization’s employees with such programs as life insurance updates, vacation time, newcomer briefings, promotions, urinalysis testing, awards and decorations, evaluations, along with personnel and benefit system updates. • Maintained and distributed job vacancies utilizing tools such as Organization’s Manning Plan and advertised on Internet using the Management Vacancy System.• Rebuilt and supervised employment section that was vacant for two years; was operational in three months. Show less

  • National Recruiting Director

    Jun 2014 - Dec 2015

  • Inspector General Recruiting

    Sept 2013 - Jun 2014

  • Regional Recruiting Manager

    Sept 2008 - Sept 2013

  • Recruiter

    May 2002 - Sept 2008

  • Personnel Specialist

    Sept 1993 - May 2002
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  Altarum

  Jan 2016 - Dec 2016

  Veteran Community Outreach - Network Coordinator

  • MI contractor that increased veteran services through facilitation, support, networking and recruitment of veteran service providers through Regional Veterans Community Action Teams (VCAT).• Developed a strong understanding of the veteran’s service systems through on-the-ground support of VCAT coalitions, interaction with key community leaders, and knowledge of social service systems.• Recruited veterans to participate in Focus Groups to identify strengths, gaps and areas of improvements towards regional veteran’s services and programs. • Managed regional Podio VCAT sites to allow an online collaborative platform for communication and sharing to meet the needs and increase awareness of VCAT members.• Planed, organized and facilitated in-depth Veteran Leadership Forums, VCAT Meetings and Leadership meetings to ensure sustainability and success of veteran services.• Published quarterly Regional VCAT Newsletters that detail veteran services, events, and programs that are veteran related within region to increase veteran support. Show less

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  Grand Traverse County

  Dec 2016 - Jan 2018

  County Veteran Service Officer

  • Assisted Veterans and their families to include determining eligibility, scheduling, compiling of source documents, completing appropriate applications for benefits, and coordination with outside agencies.• Effectively managed customer caseload ensuring timely and accurate processing, while ensuring quality customer service, follow ups and suspenses were met. • Advises and counsels veterans while providing information regarding services and benefits available.• Corresponded with appropriate agencies in order to secure required documentation to properly submit necessary claims or obtain services for clients from federal, state and county agencies.• Handled bulk of incoming phone calls and walk-ins to assist customers in determining how best to provide customer service. Collected and inputted customer data in system for processing. • Identified areas of improvement for benefits package process. Created a Quality Check (QC) process to minimize human errors while enhancing processing timelines and customer satisfaction.• Prepared and facilitated veteran centered events conducting briefings on veteran benefits, entitlements and services. Show less

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  Blaine Warren Advertising

  May 2018 - Apr 2020

  Recruiting Advisor

  • Principal adviser for the Air Force Reserve; delivered quality leads to enlisted, officer and health professions recruiters across the nation ensuring all mission goals are achieved. • Maintains high-volume workload to ensure timely and accurate customer service. Conducts phone and internet outreaches to prospective leads daily – consistently exceeds performance benchmarks.• Collects, inputs and distributes customer PII/HIPPA data to appropriate recruiter within secure database. Performs initial qualifications utilizing various regulations, and medical standards. • Promptly and methodically responds to customer needs/inquiries to identify and resolve issues with initiative and sound judgment. Provides initial benefit/entitlement briefings to potential candidates. Show less

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  State of Michigan

  Apr 2020 - now

  Local Veterans Employment Representative (LVER)