Mohamed Nagy .

Experience

• 

  CIB Egypt

  Dec 2005 - now

  • Oversee daily operational activities within the bank, ensuring compliance with policies and regulations• Develop and implement operational policies and procedures to improve efficiency and reduce risks• Analyze and monitor operational data to identify trends and opportunities for improvement• Manage and mentor junior operations staff, providing training and guidance as needed• Collaborate with other departments to ensure smooth and efficient operations across the organization• Conduct risk assessments and implement controls to mitigate operational risksEnsure timely and accurate reporting of operational metrics to management• Continuously evaluate and improve operational processes to meet changing business needs and customer expectations• Participate in projects to implement new products, systems, or processes within the bank• Communicate with internal and external stakeholders, including clients, vendors, and regulators, to ensure smooth operations and compliance. عرض أقل • Reporting to the Chief Operating Officer about company processes and procedures.• Developing company policies and ensuring compliance.• Improving business functionality to align with core business objectives.• Planning and managing projects and contributing to product innovation.• Tracking operational costs toward maintaining profit-margins.• Promoting efficiency by implementing improved operational procedures.• Analyzing and maintaining operational data, and monitoring product inventories.• Monitoring adherence to policies and processes throughout the company.• Overseeing human resources development policies, training, and performance reviews.• Ensuring positive client, supplier, and vendor relationships. عرض أقل • Under general supervision, performing daily transactions for customers and refer Bank products and services to the branch platform personnel, providing efficient and quality customer service, while meeting or exceeding minimum sales and service performance standards• Accurately performs teller transactions in accordance with bank policies and procedures• Services customers by processing all monetary transactions• Ensures security procedures are followed and all tellers are up to date on current policies and procedures• Maintain minimum amount of cash in teller’s area to ensure compliance with security/safety measures• Supervises teller line as directed by the Branch Manager or Assistant Branch Manager by participating in a branch team environment within which employees perform personally and collectively to achieve branch goals• Recognizes and demonstrates skills learned by following through on referral opportunities by using open ended questions to generate a two-way conversation• Completes administrative responsibilities• Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone• Manage, coach, and provide training for Tellers عرض أقل • Assisting customers with basic transactions, such as making deposits and withdrawals.• Accepting cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.• Verifying customers' identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.• Answering customers' questions about their accounts and the bank's services and products.• Ensuring cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.• Counting the cash in your drawer before and after your work shift to ensure it balances.• Providing special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier's checks and foreign currency, cashing savings bonds, and processing payments for bills.• Recommending special products and referring interested customers to specialized bank employees.• Recording all customer transactions electronically.• Understanding and following federal banking laws and bank procedures. عرض أقل

  • Deputy Branch Manager

    Jan 2024 - now

  • Senior Operations Officer

    Jan 2016 - Jan 2024

  • Deputy Branch Manager

    Jan 2015 - Dec 2015

  • Operations Officer

    Jan 2010 - Dec 2014

  • Head Teller

    Jun 2007 - Dec 2009

  • Teller

    Dec 2005 - May 2007