Yousef Ibrahim

Yousef Ibrahim

IT- Help Desk -Trainee

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  • Timeline

  • About me

    Director of the Department IT at Khadamat For Integrated Solution

  • Education

    • Philadephia University

      2008 - 2012
      Bachelor’s Degree Computer Science Good
    • Jubaiha School

      2006 - 2008
      Scientific Scientific
  • Experience

    • Pioneers Academy

      Jan 2012 - Jun 2012
      IT- Help Desk -Trainee

      -Working on different OS platforms (Windows 7, XP, 2000, 98, Windows server 2003, 2008).- PC’s maintenance, problem solving for users. - Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software . - resolves users network or local printer problems, PC hardware problems. - Helps install local area network cabling systems and equipment such as network interface cards,hubs and switches. - Implementation of an anti-virus protection for the main servers and all connected users to insure quick communication procedures of virus spread information. - implementing monthly back-up of servers on the specified days. Show less

    • Natcom

      Jul 2012 - Jan 2014
      Technical Support Engineer

      Working as a Site IT Technical Support Engineer for Company Customers sites specially the following sites:1- Samra Waste Water Treatment Plant O&M Company - Zarqa2-Degremont Company - Zarqa3- Jerusalem International Hotel – Amman4- Arab Electrical Industries – Sahab.-Supervising and managing the Technical above sites. - Troubleshooting windows Server problems. - Administrating Customers Networks. - Installing and configuring Computer hardware, Software, Systems, Networks, Printers, Scanners, IP Telephone. - Talking to clients and computer users to determine the nature of problems. - Responding to breakdowns. - Investigating, diagnosing and solving computer software and hardware faults. - Shift and install new Computers. - Repairing equipment and replacing parts. - Maintaining records of software licenses. - Managing stocks of equipment, consumables and other supplies. Show less

    • NATCOM Accuracy Solutions

      Jul 2012 - Jan 2014
      Engineer Network
    • Khadamat For Integrated Solution

      Jan 2014 - now
      Director of the Department IT
  • Licenses & Certifications

    • MS: Windows 7, Configuring

      Microsoft
      Dec 2015
      View certificate certificate
    • MCSA: Windows Server 2008

      Microsoft
      Dec 2013
      View certificate certificate
    • MCITP: Enterprise Administrator on Windows Server 2008

      Microsoft
      Dec 2013
      View certificate certificate
    • MCTS: Windows Server 2008 Active Directory, Configuration

      Microsoft
      Dec 2013
      View certificate certificate
    • MCTS: Windows Server 2008 Applications Infrastructure, Configuration

      Microsoft
      Nov 2013
      View certificate certificate
    • MCTS: Windows 7, Configuration

      Microsoft
      Oct 2013
      View certificate certificate
    • CEH

      EC-Council
      Aug 2013
    • MCTS: Windows Server 2008 Network Infrastructure, Configuration

      Microsoft
      Oct 2013
      View certificate certificate
    • MCITP

      Microsoft
      Aug 2013