Mia Robben

Experience

• 

  Rolling Meadows Park District

  Sept 2015 - Aug 2017

  Dance Teacher

  -Taught younger children the basics and foundation of dance so that they can move on to higher levels-Assisted with the end of the year showcase to keep the dancers organized and the show running on time

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  Rolling Meadows Park District

  Jun 2018 - Aug 2019

  Summer Camp Counselor

  -Conducted group activities for 50 campers and personally oversaw a group of ten 1st and 2nd graders during the summer to keep them entertained and safe-Collaborated with other camp counselors to implement new activities -Worked under the direction of multiple park district camp counselors and teachers for 4 years

• 

  Purdue University College of Pharmacy, Office of Student Services

  Oct 2019 - Mar 2020

  Receptionist

  -Answer front desk phone calls to respond to queries or transfer them to the appropriate resource for their questions -Scheduled appointments for students to visit their guidance counselor -Create student files by scanning and entering in correct data, completing the project by May 2020 -Maintain a welcoming presence as students entered into the waiting room -Assisted student organizations with setting up their displays to talk to other students and promote their organization Show less

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  Paylocity

  Dec 2019 - Jan 2020

  Data Entry Intern

  -Utilized salesforce and company’s database to ensure correct processing of state unemployment insurance -Engaged with other interns to update all of the rates by January 1st

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  CME Group

  May 2020 - Aug 2020

  Client Development and Sales Intern

  During my summer At CME Group, I worked with the Client Development and Sales (CD&S) team virtually as an intern. I was able to add value to the team by completing tasks and projects analyzing customer trends & increasing efficiency of primary CRM tool.Key Responsibilities:• Built queries and reports using SAP Business Objects tools • Utilized Salesforce CRM tool to update, create, and maintain accounts and contacts • Analyzed FCM data as reported to Commodity Futures Trading Commission to report trends and patterns Show less

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  NTT DATA

  Jul 2021 - now

  - Partner with business units to facilitate tech adoption and manage organizational change.- Establish communication strategies to support various channels and target audiences. - Create effective PowerPoint presentations through story-telling and design elements. - Develop targeted recommendations to drive service enhancements and positive change to improve end-user experience. - Manage project initiatives by documenting action items, delivery dates, and status updates to track progress. Show less As a consultant, I have been a team member of numerous projects where I have learned new skills across industries and job roles.End User Experience:- Establish Experience Level Agreements that measure experience data and objective data to understand the user experience within IT Services.- Create surveys to gauge end user sentiment and analyze results to look for gaps and highlights. - Develop recommendations to enhance the user experience and coordinate across teams to deliver outcomes and continuous service improvements.Organizational Change Management:- Create corporate communications to bring awareness and education of new technology implementations.- Partner with business units to understand end user impact across new processes. - Conduct stakeholder interviews to gather feedback and areas of improvement.Project Management:- Track and monitor project progress by following up with team members to provide project updates to business leaders.- Collaborate with multiple stakeholders to remediate defect issues by clarifying business requirements and documenting action items in a timely manner for quick resolutions. - Take meeting minutes to organize ideas, next steps, and assign action owners.- Complete data collection by coordinating among teams to gather necessary information. Instructional Design:- Create training materials (eLearning training modules and reference guides) to train 1,200 employees on a new Customer Relationship Management system implementation- Learn Adobe Captivate to develop engaging eLearning modules by implementing interactive featuresCorporate participation:- Lead a committee to plan and organize monthly meetings to provide updates, networking opportunities in order to promote company transparency and build a teamwork environment of 150+ peers Show less

  • Senior Consultant

    Apr 2024 - now

  • Business Consultant

    Jul 2021 - Apr 2024