Phil Iannazzo, CTS DMC-D-4K

Experience

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  Chili’s Restaurant

  Jun 1997 - Aug 2003

  Corporate Trainer

  Trained new employees on Micros computer systems. Customer Service duties included assisting staff to insure customer satisfaction, quality control maintenance for service and production, and addressing and quickly resolving customer complaints

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  Delaney's Restaurant

  Feb 2003 - Sept 2008

  Restaurant Manager / Bartender

  Train new personnel and provide support for existing staff. Oversee inventory control, including dealing with a variety of Sales Representatives.Responsible for cash/credit ledger balances as well as daily cash deposits. Insure compliance with state and municipal health code regulations and the rules and regulations of the State of Connecticut Liquor Commission.Devise and implement promotional programs to increase business, as well as for charitable fundraising events. Provide trouble shooting and maintenance for computers used for the business. Show less

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  Allied Title

  Jan 2004 - Jan 2008

  Freelance

  Provide freelance computer support to growing real estate services business. Advising on hardware and software upgrades and implementation. Provide services for troubleshooting and repair of both hardware and software.

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  Cablevision

  Sept 2008 - Apr 2011

  Business Class Technical Support Representative
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  HB Communications

  Apr 2011 - now

  Helpdesk ManagerSalesforce Administrator

  • Helpdesk Manager

    Sept 2015 - now

  • Help Desk Supervisor

    Jul 2014 - Sept 2015

  • Technical Service Agent

    Apr 2011 - Jul 2014
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  Cigna

  May 2013 - Nov 2013

  Video Network Infrastructure Engineer (Contractor)
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  Diversified

  Apr 2019 - now

  • Digital Solutions Reporting Analyst

    May 2023 - now

  • Service Process Manager

    Apr 2022 - now

  • Senior Customer Solutions Manager

    Apr 2019 - now