Amy Wallace

Experience

• 

  The Chalmers Center at Covenant College

  Jan 2008 - Sept 2021

  • Customized and deployed Education Data Architecture (EDA) with Service Cloud and Knowledge• Created automations using Flows and Process Builder to streamline business processes• Automated data flow from two learning management systems (LMS) to Salesforce using Zapier• Imported 8+ years of curriculum order data into Sales Cloud • Produced end-user training resources, including written guides and video tutorials• Led ongoing user support efforts for a 2000+ member academic community• Managed all aspects of Moodle learning management system (LMS) administration • Managed data migration from Common Ground to Salesforce Classic with Nonprofit Success‬ Pack• Implemented a learning management system (LMS) for international and domestic online courses • Supported database management by collaborating on the development of a proprietary system

  • US Deployment Systems Administrator

    Oct 2019 - Sept 2021

  • Training Administrator

    Jan 2012 - Oct 2019

  • Office Coordinator

    Mar 2009 - Jan 2012

  • Administrative Assistant

    Jan 2008 - Mar 2009
• 

  Strata Information Group

  Sept 2021 - Sept 2024

  Senior Consultant

  • Implemented Education Cloud, Education Data Architecture (EDA) and standard Salesforce orgs• Built and customized 15 Experience Cloud sites• Configured and deployed Admissions Connect and Student Success Hub• Led 8 Salesforce implementations from discovery to deployment according to client requirements• Designed complex security frameworks using profiles, roles, permission sets and public groups• Developed training documentation and conducted user training sessions• Performed data migrations and maintained data accuracy with tools like Dataloader.io Show less

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  Purple Door Labs

  Oct 2024 - now

  CEO | Technology Consulting

  Services include: business process improvement and automation • CRM implementation and ongoing support • data migration and management • website creation • Experience Cloud site builds and customizations