Cleber Bento APA

Experience

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  Microlins

  Jun 2010 - Dec 2016

  Commercial Manager

  Management and supervising and coordinating work of staff and external third parties. Also managing the product and service throughout the lifecycle, gathering and prioritizing and customer requirements, defining the product and service vision and working closely with clients to deliver more than expected.● Planning and developing the right marketing strategy to get the product noticed by the target audience. ● Supervising and directing employees in their day-to-day tasks. ● Sales team management: Brief and train the sales force at quarterly sales meetings to create product awareness and demand ● Following up the performance reports of sales team ● Development of study material related to sales for telemarketing and sales staff; ● Definition of advertising strategies and campaigns, creation and follow-up of the development of printed media, posters, flyers, newspapers; ● Elaboration and following-up the results; ● Creation of sponsored links on Facebook; ● Execution and increase of the website flow through Google AdWords Show less

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  AIB

  Dec 2019 - Mar 2023

  Corporate Lending Administrator

  - I worked in Corporate Operations as a Loan Administrator over 3 years for the UK portfolio starting as an inputter and swiftly progressing to a verifier role. Ensuring all controls are followed in line with procedures and being able and prepared to cover Team lead in periods of leave or when it makes necessary.- Training coordinator, training new staff from start to end. Meeting new staff on the first day, setting up his access to all the systems required to perform daily work activities. Providing training and follow ups accordingly. Sending out on a weekly basis a team rota assigned to each staff. Ensuring my team achieve daily deadlines, SLA’s;- Key responsibilities are as a drawdown processing end to end, loan fulfillment activities i.e. financial and non-financial input and verification, interest calculation, manual calculations, SWIFT inputting, verification of notices received, limits, Fees Management, Invoicing and processing. Monitoring of the HSBC account until paying proceeds to these customers, ensuring the accounts have enough liquidity to cover day to day transactions and follow up outstanding transactions;- Daily investigation into clearing all reconciliations and reconciled the internal settlement accounts to the lowest figures since records began; Being proactive around next day reconciliation management and having an understanding to clear items in a prompt manner. Outstanding & Transactions reports, keep it on track up to date and send reports to business on weekly basis;- Communicating directly with AIB Customer Relationship Managers in Corporate and Commercial Banking, third party syndicated lead banks and our stakeholders over the phone & email. Our Stakeholders may include: Staff from Treasury / Capital Markets, IT Flexcube Support, Finance, other Fulfillment teams within Corporate Operations etc. Show less

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  Mount Street

  Mar 2023 - now

  Loan Administrator

  -Currently I am managing an UK loan portfolio of over 200 loans with a combined value exposure of over £1.5bn. Responsible for managing the loan life cycle from origination to closure, including servicing and collections. This includes ensuring accurate loan data entry, loan documents, overseeing payment processing, collecting payments, tracking loan balances. Issue of interest notices, redemption figures, ensuring all loan payments are processed in timely and accurate manner. - Monitoring loan accounts. Assisting borrowers with loan payment processing, such as set up of direct debit. Daily reconciliation and issue of Outstanding Positions & Arrears Report. -I am responsible for preparing and maintain loan files and data records. Assist in the development and implementation of loan servicing policies and procedures. Assisting in developing and maintaining loan tracking systems and reports. Perform periodic reviews of loan facility agreement for accuracy and compliance.-Research and resolve customer inquiries regarding loan processing and servicing. Communicate with lenders and borrowers regarding loan status. -Assisting with the onboarding of new loan servicing staff and training of existing staff. Show less