Ramez Ahmed

Experience

• 

  Biocon Biologics

  Apr 2017 - Oct 2021

  Biocon is a global biopharmaceutical providing medicines for diabetes, cancer and autoimmune diseases.• Strengthened sales and marketing processes by providing scientific support increasing awareness and therapeutic confidence for increased usage.• Supported business development by scientific evaluation of 10+ new products, enabling identification of therapeutic value, patient population, regulatory and competitive analysis.• Facilitated launch of two products by establishing the scientific need for quality biosimilar Bevacizumab and urgent need of repurposing Itolizumab for the treatment of COVID-19. • Conducted 100+ product presentations providing product information and updates.• Resolved 200+ scientific queries and medical information requests about products and services.• Spearheaded project and publication management, partnering with consultants for clinical research, medical education, digital therapeutics and publishing over 14 articles. Show less

  • Assistant Manager

    Jul 2021 - Oct 2021

  • Senior Executive

    Jul 2019 - Jun 2021

  • Executive

    Apr 2017 - Jun 2019
• 

  Central Transport

  Jan 2022 - Jan 2023

  Data Entry Clerk

  Less-than-truckload (LTL) transportation company. As a part-time position during my master's degree, I was responsible for transferring data from shipping documents to Central Transport’s system in order to generate an invoice.• Achieved 99% accuracy rate while entering information an average of 36 bills per hour, resulting in timely processing and payment for transportation services.

• 

  University of Windsor

  Mar 2022 - Dec 2022

  Academic Integrity Resource Development

  I was responsible for assisting Dr. Tranum Kaur in her efforts to reduce academic misconduct and plagiarism among students.• Developed 20+ assessments to measure medical biotechnology graduate student understanding of plagiarism.• Built a Word Press webpage to host resources on academic integrity.

• 

  Sutherland

  Aug 2023 - now

  Sutherland provides customer management services to clients. I’m responsible for resolving customer concerns and issues for Hulu, Disney+ and ESPN+ subscriptions. • Promoted to manage around 12 weekly escalations, effectively resolving customer issues and enhancing retention through personalised support and problem-solving.• Manage and coach entry-level customer support agents in troubleshooting technical issues, ensuring accurate reporting, and implementing corrective actions for continuous improvement.• Achieved a net positive score of 99.5% supporting Tier 1 Associates. • Achieved a net positive score of 97.5% with over 1k surveys reporting excellent customer experience.• Achieved an average quality score of 100 for compliance with standard and policies.

  • Part Time Consultant

    Nov 2024 - now

  • Technology Associate- II

    Mar 2024 - Nov 2024

  • Technology Associate- I

    Aug 2023 - Mar 2024
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  Hydreight Technologies (TSXV:NURS, OTCQB:HYDTF)

  Nov 2024 - now

  Customer Service Management