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Dhubudullah S

Dhubudullah S

Process Associate

Followers of Dhubudullah S280 followers
location of Dhubudullah SChennai, Tamil Nadu, India

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  • Timeline

  • About me

    CSPO|Business Analyst |US Healthcare|FHIR,HL7, EDI, EMR, API,SQL | Guiding Care & Health Rules Payor System Integration | Athena Health, HCL, UST, Sutherland Experience.

  • Education

    • St Mary's matriculation higher secondary school tambaram

      -
      Bsc information and system management Computer Science

    • The New College (Autonomous)

      2006 - 2010
      Bachelor of science in information system management COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  • Experience

    • UST

      Aug 2011 - Dec 2013
      Process Associate

      As a Process Associate at UST Global, I provided comprehensive technical support to Catalina Marketing’s printer troubleshooting process. My responsibilities included diagnosing and resolving issues related to printing hardware and software, ensuring seamless operations for Catalina’s marketing campaigns. I was involved in troubleshooting printer malfunctions, coordinating with technical teams to implement solutions, and providing timely assistance to clients. This role required strong problem-solving skills, attention to detail, and the ability to work effectively under pressure to minimize downtime and ensure optimal performance of the printer systems. Show less

    • Sutherland

      Mar 2014 - Apr 2015
      Technical Consultant

      At Sutherland, I worked as a Technical Consultant for AT&T’s Click 2 Chat process, focusing on real-time customer support and troubleshooting. My responsibilities included assisting AT&T customers with a variety of technical issues related to their services, providing guidance via live chat, and ensuring swift resolutions. This role required strong communication skills, deep technical knowledge, and the ability to manage multiple chat interactions efficiently. Additionally, I collaborated closely with cross-functional teams to escalate complex issues and ensure customer satisfaction, enhancing the overall customer experience for AT&T’s digital support channels. Show less

    • HCL Technologies

      Apr 2015 - May 2018
      Senior Analyst

    • Athenahealth

      May 2018 - Dec 2019
      Senior Integration Analyst

    • Athenahealth

      Jan 2021 - Jul 2022
      Integration Associate

    • HealthEdge

      Jul 2022 - Nov 2024
      Data Integration Specialist

    • ValueLabs

      Feb 2025 - now
      Senior Business Analyst

  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Dec 2024