Ashley Buchanan

Experience

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  Stage Stores

  Sept 2010 - May 2013

  Help Desk / Call Center Manager

  Managed a team of approximately 40 staff members split between two teams located in Virginia and Texas utilizing a ticketing-based operating system. Hired and trained staff members in accordance with performance metrics set by the company. Investigated root causes of issues that negatively impacted the call centers in order to improve call center metrics. Evaluated performance of team members and created training plans to eliminate knowledge gaps. Followed procedure and participated in pilot programs aimed at increasing customer satisfaction during interactions with the call center. Show less

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  Self-Employed

  May 2013 - Jul 2015

  Restaurant Owner

  Managed a team of approximately 20 staff members including responsibilities such as recruitment and staff training. Provided guidance and ensured team compliance with food safety regulations.

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  Virginia Department of Corrections

  Nov 2015 - Jul 2016

  American Correctional Association Compliance Clerk

  Compiled and maintained American Correctional Association quarterly documentation to suffice required standards while training staff on adhering to standards. Performed internal and external audits to ensure compliance with state regulations.

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  Virginia Correctional Enterprises

  Jul 2016 - Nov 2017

  Coding Specialist

  Managed largescale manufacturing projects including design, purchasing, and manufacturing team responsibilities. Processed estimates, purchase requisitions, and purchase orders. Created codes for raw materials and manufactured finished goods including performing cost analysis to determine final price. Formulated BOMs for manufactured goods.

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  Nottoway Correctional Center

  Nov 2017 - Feb 2021

  Independently performed HR functions including recruitment, compensation, benefits, and transactions by performing analysis of trends, data, and jobs for over 700 employees across three state-ran institutions while managing a Human Resources team comprised of approximately 10 staff members including providing guidance and holding the team of Human Resources professionals accountable for compliance with DOC, state, and federal regulations. Served as liaison with other departments. Interpreted and applied policies, procedures, and regulations while providing consultation to staff managers. Responsible for recruitment selection, pay determination, documentation, benefits administration, FLSA, classification, and performance management. Developed and administered onboarding training and benefit programs. Show less

  • Human Resources Personnel Analyst

    Jun 2018 - Feb 2021

  • Human Resources Specialist

    Nov 2017 - Jun 2018
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  Microsoft

  Feb 2021 - now

  Demonstrates expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. Provides input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while delegating and providing guidance to other technicians. Manages cross-team and cross-functional projects. Show less

  • Data Center Technician Manager

    Sept 2024 - now

  • Data Center Program Manager

    Jul 2024 - Oct 2024

  • Senior Data Center Technician

    Nov 2023 - Jul 2024

  • Datacenter Technician

    Jun 2021 - Nov 2023

  • Microsoft Data Center Intern

    Feb 2021 - May 2021