Experience

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  Fredericksburg orthopaedic associates, p.c.

  Jun 2013 - Jun 2018

  Charge/receipt poster

  Responsible for posting of all patient, insurance and $0 payments.Sends for review all zero dollars, denials and underpaid amounts that fall outside client's collection policy. Makes line item adjustments, as directed, for all zero pays and denials. Identify accounts that need to be refunded. Ensure correctpayment processing. Run and analyze balancing report to ensure accurate posting. Close batches in system at end of the day. Completes all tasks received via the Onpoint dashboard, daily. Abide with HIPAA and PHIguidelines at all times Show less

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  Uva health system

  Jun 2018 - Sept 2022

  Scheduling appointments and referrals for patients and monitoring incoming telephone inquiries and responding to electronic messages; Utilizes knowledge of medical and clinical terminology.Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.Utilize computer programs and databases to enter, modify and retrieve sensitive information into or form electronic medical records, scheduling systems.Provide exceptional customer service to both internal and external customers while working in a fast-paced, team oriented setting.Cross-trained in multiple departments; Endocrine and Diabetes Management., Mohs Surgery, Rheumatology, University Physicians Group Show less

  • Medical Office Specialist

    Dec 2020 - Sept 2022

  • Access Associate Senior

    Jun 2018 - Dec 2020
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  A.t. augusta military medical center

  Sept 2022 - now

  Ensure the scheduling needs of Service Members and their families are managed effectively and efficiently.Perform comprehensive analysis of information related to patient visits and provider services.Identify methods for optimal utilization of professional services.Integration of specialty services provided in the clinic.Conduct studies and analysis of activities, functions and procedures.Provide recommendations for policy and procedural improvements.Establish, review and update complex office procedures to meet patient needs.Provide technical expertise and management of the facility’s unique clinical templates. Show less Manage and carry out front desk assignments to ensure the smooth operation of clinical services.Adjust times of appointments based on changes in the provider's schedule and/or shift patients to other clinic providers in case of unexpected absence.Read and interpret the referring consults, doctors' notes, and/or drug treatment protocol in order to select and schedule the appropriate tests.Utilize in-depth knowledge of the mission and functions of the clinic to prepare reports based on the requirements specified and the intended use of the data or report.Oversee and follow up on tests ordered and patient referrals to confirm that the results are received, recorded, properly filed, and maintained in accordance with standard quality assurance procedures.Answering phones; scheduling appointments; maintaining patient records, and inputting medical data into automated healthcare systems such as Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology Application (AHLTA). Show less

  • Health System Specialist

    Jul 2023 - now

  • Medical Support Assistant

    Sept 2022 - Jul 2023