Experience

• 

  Actionaid bangladesh

  Jun 2006 - Jan 2012

  Officer-ict

  Major responsibilities:• Administration of Active Directory, Mail, DNS, Web and Getaway, Server in Linux and widows 2003 and 2008 platform.• Administration of File server in Windows Server 2008 R2 Platform.• Configure and maintain PIX firewall.• Regular backup of all servers including databases.• Designing, implementing and administrating the LAN system both inter and intra office.• Install and maintain the CCTV surveillance system and take regular back.• Maintain and update website.• Provide technical support for accounting package of SUN System and reporting software of Vision.• Supervise staff to manage the inventory management system and procured all kinds of IT equipment.• Supervise to user support for smooth operation.• Ensure emergency IT support in disaster period to build communication.• Working with the Global IT team for various IT issue.• Manage the network printers to provide printing facility to all users.• Manage the uninterrupted Power management system.• Building the capacity of the user in resolving their IT related problem in terms of full functioning of all kinds of IT issue and developed user module.• Supervise the hardware trouble shooting and installing software as per official required to all users as required.• Manage regular backup system for users to ensure the data security.• Coordinate with different program and thematic stuff for various IT related issue. Show less

• 

  Actionaid

  Jan 2012 - now

  Major Duties1. Server Maintenance – Active Directory, DNS, DHCP, Windows File Server, ERP server, 2. Regular Maintenance and overseeing Active Directory user’s authentication. 3. Analyzing, developing, and evaluating complex system design and specifications, and development of different types of applications, configuration, and integration of computer systems and client-server connectivity. 4. Monitoring network infrastructure to ensure networks are configured and to operate at optimal performance . 5. Assessing and recommending improvements to network operations and integrated hardware, software, communications tools, and different types of operating systems. 6. Installing, configuring, testing, maintaining, and administering new and upgraded networks, software, servers, and workstations. 7. Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications 8. Monitoring network traffic, and activity, capacity, and usage to ensure continued integrity and optimal network performance. 9. Maintaining the ERP Software.Regular Duties and Activities1. Assessment and installation of new hardware & software as per ActionAid international standard. 2. Network security, network expansion, planning & supervision. 3. Regular Data Backup and ensure data availability, integrity, and continuity by taking a backup, preparing for emergency needs. 4. Monitor network and Internet availability, the performance of ISPs in the Country and Field Offices 5. Provide IT support to end-users and resolve technical issues, operating systems, hardware, software, and network connectivity, and maintenance & repair of existing hardware and software. 6. Monitoring use of existing software and their performance, Re-configuration of existing software. 7. Visits to field offices for routine maintenance Cox’s Bazar Rohingya Response Program. 8. IP/CC camera installation and maintenance. Show less 1.Provide user support for any technical issue offline and online. 2.Troubleshooting system and network problems and diagnosing and solving hardware/software faults. 3. Install and update antivirus and keep the virus-free network. 4.Installing and configuring computer hardware and different operating systems and applications to Desktop, Laptops, Printer, Scanner, UPS, IPS, CCTV, Attendance machine and software. 5.Configured Office 365 and troubleshot all kinds of problems.6.Works in the Help Desk to determine and resolve problems. 7. Orients staff on the day-to-day use of hardware and software use. 8. Assess functional needs to determine specifications. 9.Maintaining the Attendance System. 10. Maintaining AAB IT assets by using ERP software. 11. Ensure all IT equipment is in the ERP asset list.12. Ensure user's data backup and restore data without any damage to data and preserve it in IT. 13. Backup of user data for accidental loss or changing machine or reinstalling purpose. 14. Troubleshooting network and any IT systems problems. 15. Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective measures for any unusual activities. 16. Maintain network printer in the office network. 17. Ensure that all users are connected through the AD and Domain. 18. Ensure internet connectivity for all users through structured LAN cabling. 19. Maintenance and repair of Existing LAN. 20. Design and implement LAN and Internet communication infrastructure. 21. Manage network operations to include troubleshooting connectivity problems, installing & maintaining access points, users, assigning rights and access to the server, resetting passwords, establishing e-mail addresses, assessing and reporting operational status, etc. 22. Maintenance of DHCP Server and releasing free/unused IPs by cleaning up. 23. Installation and configuration of server-based applications. 24. Resolve connectivity problems internal (in LAN) and external. Show less

  • Deputy Manager-ICT

    Jan 2021 - now

  • Senior Officer-ICT

    Jan 2012 - Dec 2020