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Catherine Anderson

Catherine Anderson

Customer Service Representative

Followers of Catherine Anderson17 followers
location of Catherine AndersonSanford, Florida, United States

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  • Timeline

  • About me

    Lead Customer Care Specialist @ Goldco Customer Retention, Management

  • Education

    • The Culinary Institute of America

      -
      Culinary Arts and Hospitality Management

  • Experience

    • Kellyco Metal Detectors

      Jan 2019 - Jan 2020
      Customer Service Representative

      Customer service and sales role for both an online and in-person retail store.Initiated and involved in multiple community programs relating to education and public safetyMaintained strong working relationships with multiple businesses and manufacturers

    • World Financial Group (WFG)

      Aug 2020 - Apr 2021
      Life Health Insurance Agent

    • Goldco

      Jun 2021 - now
      Customer Care Team Lead

      Coach and spot-check team to ensure policy and procedures are being followed accurately.Create forms for business functions and training purposes.Write department policies and procedures as well as maintain and create training material for current and new employees within the Customer Care department.Contact and manage relationship with heated customers regarding bad reviews and service complaints.Train and shadow new employees for their role within the Customer Care department. Show less

  • Licenses & Certifications

    • FL 2-15 Life and Health Insurance License

      Aug 2020