Grethell Santos, BBA, MS

Experience

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  St. Thomas University

  Aug 2016 - Jun 2019

  - Served as the Athletic Department Federal work study at St Thomas University under Assistant Athletic Director and Head Baseball Coach Mr. Jorge Perez, and Head Athletic Director Ms. Laura Courtley-Todd. - Perform clerical and administrative duties. Input student-athlete information using the software Datatel. Update NAIA Academy data systems according to recruitment statuses. - Planning and execution of athletic events and activities. Overseeing and filing of p-card billing reports. - Work Ticket Sales and game time operations during home matches. - Serve as Baseball Team Clubhouse Manager. Show less

  • Athletics Administrative Assistant

    Dec 2017 - Jun 2019

  • NAIA Collegiate Softball Player

    Aug 2016 - May 2019
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  Fit2Run-The Runner's Superstore

  May 2017 - Jul 2017

  Apparel sales associate

  Provided excellent customer service to all guests and tourists visiting the Fit2Run Bayside store. Performed stockroom and floor upkeep as needed. Ensured that each customer was well fitted in each garment purchased.

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  Office Depot

  Aug 2017 - Nov 2017

  Sales Consultant

  Engaged and provided exceptional customer service experience. Built ongoing customer relationships to become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer’s needs.

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  Enterprise Holdings

  May 2019 - Aug 2019

  Management Trainee Intern

  Internship designed to show Management techniques, in and outs of Enterprise fulfilling sales and customer service attributes. • Assigned the appropriate vehicles to meet the needs of leisure and business travelers.• Processed check-in logs from hand written to digital.• Reported customer satisfaction feedback and vehicle damage issues to management.• Attended Sales training workshops. • Developed sales and customer service techniques that helped the 41FF airport branch reach an 88% ESQI in the month of July. Show less

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  EDITION

  Aug 2019 - Dec 2020

  Guest Experience Expert

  Built and created a luxurious, unique and memorable experience for EDITION guests. Took the initiative to deliver a wide range of services that guide guests through their entire stay. Processed operational needs such as checking guests in/out of room assignments, upselling room categories, addressing guest requests, completing reports, credit authorizations, and sharing the highlights of the local area. Emphasized on being an expert of all operations around the hotel including front desk and front office while being the go to face of the facility. Worked Cross functionally with all hotel departments to ensure guests were provided a quality and seamless stay. Show less

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  Amazon

  Jan 2021 - Jan 2022

  Area Manager ll

  Coach and develop team of Amazon associates in a Sort center warehouse. Motivating, mentoring, and managing a team of 50-200. Ensure that the team of Amazon associates have all the tools needed to succeed for any task during a shift. Communicate policies to the team and acting as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed. Ensure procedures are followed for building security and product loss prevention. Partner with management team to establish and maintain quality control standards. Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality. Create, manage, and support recognition programs. Show less

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  DoorDash

  Jan 2022 - Aug 2023

  - Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Building a strong, positive culture and accountable for driving strong employee satisfaction scores. - Own: Launch 5+ sites and own the day-to-day operations of the Miramar DashMart warehouse, ensuring the site processes run smoothly, efficiently and safely. Own scheduling and manage a labor budget. Ensure warehouse meets site-level metric goals.- Delight customers: Lead my team to provide our customers with the best possible experience on each and every order. Responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including inventory and training - Strategize: Use data to identify pain-points or areas of inefficiency within my warehouse and current processes. Design, build and execute process improvement projects to improve my warehouse operations, quality metrics, and the employee experience. Show less

  • Category Assortment Senior Specialist

    Feb 2023 - Aug 2023

  • Site Manager

    Jan 2022 - Feb 2023
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  Miami Marlins

  May 2023 - now

  Marlins Youth Academy Coach and Administrative Assistant

  - Coordinate the day-to-day operations of the Jr. RBI program with community partners like Boys and Girls Club of Miami-Dade Gwen Cherry, Northwest Club, City of Hialeah Parks and Recreations, Centro Mater which includes communicating with parents, help managing the online registration database on League Apps, collection of paperwork and distribution of uniforms and equipment.- Coordinate the operations of Jr. RBI program Club supervisor which includes management of the league, assist with field maintenance, scheduling updates and completing rosters. Maintain regular communication with Miami Marlins staff on updates regarding program - Assist with the operation of various Youth Baseball & Softball events held throughout South FloridaRecruit volunteer coaches to assist with youth baseball & softball programming for additional support- Serve as coach to teach the fundamentals of baseball and lead a tee ball, coach pitch or kid pitch team which includes facilitating practices and games to encourage youth participants to gain and develop life skills, knowledge, and techniques Show less

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  DoorDash

  Feb 2024 - now

  Site Manager

  - Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Building a strong, positive culture and accountable for driving strong employee satisfaction scores. - Launch 5+ sites and own the day-to-day operations of the Pembroke Park DashMart warehouse, ensuring the site processes run smoothly, efficiently and safely. Own scheduling and manage a labor budget. Ensure warehouse meets site-level metric goals.- Lead my team to provide our customers with the best possible experience on each and every order. Responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including inventory and training - Use data to identify pain-points or areas of inefficiency within my warehouse and current processes. Design, build and execute process improvement projects to improve my warehouse operations, quality metrics, and the employee experience. Show less