JD Desmarais

Experience

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  Oasis Imaging Products

  Jun 2002 - Jul 2004

  IT Support Technician
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  Infuturo Technologies

  Jul 2004 - May 2006

  Service Engineer
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  Bellevue Baptist Church

  May 2006 - Oct 2011

  Network Manager

  Management of over 250 PC’s, Migration and management of ESX and vSphere, Support of technological needs of ministry projects, Implementation of novel helpdesk ticketing system, Improvement of relationship between departments and in interactions with IT staff, Design of training center. In this role, I emphasized coordination of multi-departmental projects, prioritizing tasks, and encouraging trust and teamwork.

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  ProTech Systems Group, Inc.

  Nov 2011 - Jul 2018

  Senior System Engineer

  As a senior systems engineer at Protech Systems Group, my primary focus was on the development of new product implementation documentation for core datacenter products such as Cisco, EMC, VMWare, Citrix, and Nimble. In addition, I was responsible for estimating effort for presales engagements, often serving as a project lead or escalation point for troubleshooting cases.One of the highlights of my role was being frequently called upon for client-facing engagements, where I showcased my expertise in a wide range of areas including Routing and Switching, Virtualization, Blade Server Deployment, Wireless Troubleshooting, and Active Directory troubleshooting and deployment.Throughout my tenure, I emphasized the importance of efficiency and consistency in all product deployments, ensuring that our clients received top-notch solutions. Additionally, I gained valuable experience with EMC Backups Networker, EBR, and RecoverPoint for VMs, further enhancing my skill set in data protection and recovery. Show less

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  FedEx

  Jul 2018 - now

  Capacity plan for colocation datacenter. Using Power BI to bring visibility into the virtual infrastructure capacity and to find optimization opportunities. Data Center, Storage, and Virtualization capacity planning and forecasting.

  • Manager IT

    Aug 2022 - now

  • Systems Architect Advisor

    Aug 2020 - Aug 2022

  • Sr. System Architect

    Jul 2018 - Aug 2020