Heather Gueli

Experience

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  National Organization for Rare Disorders (NORD)

  Aug 2006 - Dec 2006

  Customer Service Representative
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  The Kasey Group

  Dec 2006 - Oct 2010

  Transaction Coordinator

  • Designed and prepared activity reports, advertising, and marketing materials.• Organized and maintained files, supplies, and client database for entire office.• Responsible for maintaining team agents’ calendar; coordinating travel and meetings with business partners and clients.• Managed online presence by implementing creative and strategic online marketing tools via social media websites (e.g. Facebook, Twitter, etc...) to broaden client base.• Handled incoming/outgoing client calls and relay messages to partners.• Communicated on a daily basis with attorneys, mortgage brokers, agents, and other professional organizations. Show less

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  The Kasey Group-William Raveis Real Estate

  Dec 2006 - Oct 2010

  Realtor
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  Cartus

  Oct 2010 - now

  • Maintain and support client relationships to allow for consistent client satisfaction and retention• Create and execute client strategy while strategically positioning Cartus’ products/services to secure contract expansions and increase revenue streams • Develop and manage RFP process for vendor management, client retention, and new client opportunities• Provide data-driven insights and trends to key client stakeholders to drive process and program improvements• Responsible for implementing tri-regional service delivery model including creation of EMEA mobility program and onboarding new operations team• Partner with client’s internal crisis team to launch emergency evacuation support in Ukraine and develop exit program for Russia• Serve as project lead for various projects including service delivery transformation and DE&I initiatives Show less • Established working relationship with brokers to ensure customer satisfaction and Cartus procedures are followed from initial contact through to close.• Ordered and analyzed agent prepared broker market analysis and market updates.• Partnered with internal and external customers to provide marketing strategies within client policies, procedures, and contract parameters.• Served as objective advocate to assist customers with negotiations and any closing issues.• Proactively communicated property, marketing, or contract issues with appropriate parties.• Developed problem solving skills while working with a team.• Received a Bravo! Card for my assistance in developing an RES Brown Bag session highlighting my best practices to promote Move-in-Cluded.• Received Team ‘Caught in the Act’ awards for Partnering and “Putting out that Fire” Show less

  • Manager, Account Management & Operations at Cartus

    Jan 2022 - now

  • Account Manager

    Jul 2018 - Jan 2022

  • Account Management Analyst

    May 2017 - Jun 2018

  • Senior Client Services Consultant

    Mar 2015 - May 2017

  • Client Services Consultant

    Apr 2012 - Mar 2015

  • Real Estate Specialist

    Oct 2010 - Apr 2012