Experience

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  Department for work and pensions (dwp)

  Aug 2009 - Jun 2010

  Customer service agent

  Duties included answering calls within a call centre; taking claims for benefit, advising people on benefits, their entitlement and any other queries they may have. Responsible for completing benefit claims using in-house systems and oracle.

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  Atlantis healthcare

  Sept 2011 - Jul 2012

  Customer service representative

  Responsible for making outbound calls for Healthcare clients, namely the New Zealand Blood Service, and also taking inbound calls; answering queries, booking appointments advising clients.

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  Kingston university

  Oct 2012 - May 2015

  Responsible for the administration and smooth running of Kingston’s Pre-Sessional English Language course, including processing applications, and advising on entry requirements, visas, money and various other aspects of student life in the UK. Also involved in organising small scale events and meetings, including end of course ceremonies, enrolment sessions, and staff operational meetings.Also responsible for the organisation and implementation of a new pilot scheme to run interview days for applicants, both home and international, to Kingston University. Show less

  • Course Administrator

    Aug 2013 - May 2015

  • Study Abroad Office Assistant

    Oct 2012 - Aug 2013
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  University of surrey

  Sept 2015 - Mar 2016

  Admissions advisor

  Responsible for advising potential students on entry requirements, application procedures, and a variety of other enquiries. Also responsible for monitoring and dealing with incoming emails to the Admissions team.

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  Arblaster & clarke wine tours

  Mar 2016 - Sept 2016

  Sales & customer care executive

  The first point of call for clients, I was responsible for answering any queries and taking bookings for Arblaster & Clarke's full programme of wine tours. Duties included: - contacting existing and potentially new clients by telephone, email, and/or post, to advise about wine tours, regions, and events - responding to guest enquiries before and after the point of sale - working with clients to put together bespoke tour itineraries to suit their personal plans - assisting the Operations team where necessary with final itinerary organisation and stages of planning - general office duties including administration and database upkeep Show less

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  Greyfriars vineyard

  Oct 2016 - Dec 2016

  Marketing and business support

  To assist in supporting the growth of this small family-run business. Responsible for aiding the vineyard manager with social media, online presence, and various other marketing strategies. General assistant on the vineyard with duties such as on-site shop sales, processing of orders, and raising invoices.

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  Explore learning

  Feb 2017 - Dec 2017

  Customer support team leader/advisor

  Ensuring the highest level of customer service was delivered to our clients and various stakeholders in line with the business' core values and beliefs. Assisting customers to meet the educational needs of their children and promoting a healthy and happy environment for learning.

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  University of exeter

  Feb 2018 - Aug 2024

  As the C2S2 Administrator I provided support to students and academic colleagues within the C2S2 Centre and across the University network. With an in-depth knowledge of the C2S2 portfolio at Exeter, I would champion the delivery of their programmes in collaboration with the wider computational sciences community.I was responsible for overseeing the administration of C2S2's specialist proficiency award, as well as specialist programmes delivered in partnership with other HE institutions. Assisting the central inbound study abroad team as well as college specific teams in order to increase mobility and promote exchanges between Exeter and other universities around the globe. Also assisting with the organisation of partner visits and various business duties as required.

  • Centre for Computational Social Science Administrator

    Sept 2018 - Aug 2024

  • Study Abroad Assistant

    Feb 2018 - Sept 2018
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  Goss interactive

  Sept 2024 - now

  Application support technician

  Acting as the main point of contact for clients using GOSS custom software and supporting those who have technical issues or queries. I provide 1st and 2nd line support for clients, mainly local government, who use the GOSS platform to deliver vital services to their community. Duties include - - Triaging new support tickets as they come in, assigning priorities, and providing advice or guidance where possible. - Completing in-depth analysis and investigation to identify cause or resolution of the issues raised. - Reading and interpreting code in JavaScript, Java, .Net, HTML and CSS to identify issues. - Working closely with software developers to ensure client's get timely responses and updates. - Managing ongoing support tickets using Jira ensuring that we meet SLAs. Show less