
Timeline
About me
Operations Director
Education
Instituto tecnológico de saltillo
1994 - 1998Licenciatura procesos de manufacturaUniversidad tecmilenio
2018 - 2019Maestria calidad calidad y productividadActivities and Societies: Certificación: Metodología básica de la administración de proyectos (PMBok) (May,3-7,2019), En proceso de certificación Green Belt (May-Jul,2019)
Tecnológico de monterrey
2019 - 2020En proceso diplomado de finanzas para no financierosActivities and Societies: *
Experience
Magna international
Aug 2005 - Jan 2020Metalmecánica: Estampado en Frio, Estampado en caliente, corte laser y SoldaduraPersonal a Cargo desde Subgerentes, Jefaturas, Coordinadores, Ingenieros y auditores (logrando una rotación no mayor del 1% en SLP en el área de Calidad). • Sistemas de Calidad: Certificación de IATF, aprobación VDA 6.3, Certificación BIQ.• Premio de Calidad VW, Premio de Calidad Nissan, Premio de Calidad GM, Participación Great Place to work, Satisfacción de los empleados 89%. • Mejora en BSC clientes: VW, GM, Chrysler, Honda, Nissan.• Reducción de % Costos de No Calidad vs Ventas (Scrap, Cargos cliente), Proyectos Green Belt.Proyectos Importantes: • Desarrollo e implementación de la Escuela de la Calidad,• Desarrollo e implementación de la estrategia Cultura de Calidad, • Participación en la Planeación estratégica de la Organización, • Desarrollo y ejecución de Capacitación: Estadística Aplicada, GD&T, • Desarrollo e implementación de Mejores prácticas a nivel corporación.• Desarrollo de una metodología de Calidad IPRc (Índice de prevención de Riesgo de la Calidad, enfocada a los procesos de producción en el cual el personal de Calidad agrega Valor con la aplicación de sus conocimientos a las áreas de manufactura, mantenimiento y troqueles.Certificaciones: Participación “Exemplar Global-Certified ISO 9001:2015 Lead Auditor IATF 16949:2016 Supplier Auditor Certification” (Mar,4-8,2019), Certificación: Metodología básica de la administración de proyectos (PMBok) (May,3-7,2019), En proceso de certificación Green Belt (May-Jul,2019), Taller de Desarrollo y elaboración de troqueles progresivos (2018), Certificación en Core Tools por AIAG (2018), Certificaciones en VDA 6.3. Show less
Quality Assurance Manager
Jan 2014 - Jan 2020Gerente general de calidad
Apr 2008 - Jan 2014Superintendente de Calidad
Aug 2005 - Apr 2008
3m
Sept 2019 - Aug 20233M LATAM. Sep,9,2019 -Now.LATAM Customer and Service Quality Manager.Automotive, Aerospace, Industrial & Consumer Business Group.LATAM. Manufacturing Sites & Distribution Center .✓ Develop and Lead the Strategy in LATAM A3 (PDCA) with Global team to establish for improving the Customer Experience in Service and Product for 2020,2021,2022 / 3M Quality Awards received during 2021 (Team).Zero defects Quality Culture.✓ CX. Customer is first. BSC improves, Escalation process (If required), leadand support multiples facilities to establish LSS projects, Problem Solving methodology, during Quality committee and Tiers (Daily, weekly, and monthly: Product and Process approach (Six sigma, 8Ds, A3). During last 2 years 63% DPPMs reduction in LATAM. Tier One for Customers: GM, HONDA, VW, SAFRAN, AEROVIAS, etc.✓ Lead the execution of Quality Management System: IATF audit recertification, ISO 9001 certification (2019) and AS 9120 Aerospace certification (2022). Lead the execution for Internal/external/LPA audits. Innovation: New structure for Quality Management System was implement, it wins 3M Global Quality Award (Individual).✓ Completed the Implementation of New Quality System Structure according to Risk analysis, processes approach and Value Stream Map methodology, include all areas: Marketing, Sales, Customer Operations, Planning, Manufacturing Sites, Engineering, Quality, Logistic, HR. Benchmark for the rest of the regions and Areas. ✓ Completed successful Quality Committee implemented by regions. Lead the implementation of validate read across lessons learned and best practices in LATAM for improve Customer Experience (CX).✓ Participate in improvement LSS projects to drive reduction in Cost of poor.✓ Product focus: Participate in APQP activities, Customer quality manuals revision, GD&T, Critical characteristics, and product audit (New methodology design in regarding Add-value). Customer Annual Visit program. Show less
LATAM Customer & Service Quality Manager
Mar 2020 - Aug 2023Gerente de Calidad Corporativo Mexico en 3M
Sept 2019 - Aug 2023
Sumitomo international. sebn mx
May 2023 - Jul 2024Sr. quality, she and ci manager /gerente sr. calidad, seguridad, medio ambiente y mejora continuaSumitomo International. May,2023- Actual. Harnesses.Quality, Continuous Improvement, Environmental, Health, Safety and Sustainability Sr. Manager.Operations-HQ. World Class Manufacturing Development & Implementation: Included the Strategic Plan according to Hoshin Kanri + High performance teams + Leader in Operations Board SQPCM (Safety, Quality, Productivity, Cost and CI) by each Productive process with Data Analytics. Accountable by performance results as it relates to the Quality, CI, Reliability & Sustainability strategies agreed with HQ. IMS. Integrated Management Systems: IATF 16949, ISO 14001, ISO 45001. A3 Strategy develop, deployment and maintain.Quality and CI Leadership to drive quality improvement initiatives to enhance: Customer experience, IMS, Suppliers, Product and Process approach. End to end Processes. Prevention Focus: Process audit (LPA, VDA 6.3), Data Analytics. Develop and implement a robust supplier quality management program. Leadership to Drive a Quality culture and continuous improvement throughout the organization. Lead root cause analysis and corrective action efforts for quality-related problems, working to eliminate defects, reduce warranty claims and improve customer satisfaction. Leadership to drive CI strategies: 1st. Projects focus to MCI and KPIs, 2nd. Ideas throughout organization and 3rd. Preventive Planning by Processes (200,000 euros savings). PDCA, KAIZEN, Lean, Six Sigma, etc.Environmental, Health, Safety and Sustainability. Leadership to drive Strategy Planning to define and achieve EHS Objectives. Leader in the EHS Projects to improve the KPIs, include the perform EHS Risk Assessment, emergency plans, interfaces with contractors and operations areas. CI projects to prevent injury, damage according to International Standards .. EHS Compliance according to guidelines and procedures, legal compliance and develop EHS Culture. Show less
Innovation, assurance & solutions
Aug 2024 - nowDirector de operaciones y proyectos* Achieve budget targets, focusing on Gross Margin, Inventory levels, and CAPEX.* Oversee P&L management to implement necessary actions adjusting resources and costs according to volume changes and strategic plans.*Set and achieve operational targets within each project .*Developed and implemented foundational elements such as employee safety, customer satisfaction (quality and timely deliveries), and an engaged workforce.*Prepare for new program launches and contribute to business acquisitions.* Developed and Implemented the Company Excellence System and integrate digital transformation.* Integrated a Community to work partial time to develope projects and prepare future leaders.* Maintain strong customer relationships to foster long-term partnerships and business opportunities.* Direct and coordinate the Excellence program within company policy and guidelines. Show less
Licenses & Certifications
Black belt
Magna internationalJan 2002
Honors & Awards
- Awarded to Ma. Ana MenaQuality Achievement Award 2022 3M Dec 2022 3er. Premio de Calidad. Reducción de DPPMs Producto en LATAM. 3M Customer Experience is first.
- Awarded to Ma. Ana MenaCertificacion 3M Mexico en ISO 9001:2015 ISO 9001:2015 Oct 2020 Se establece Planeacion estrategica para el Desarrollo, implementacion y certificacion del Sistema de Calidad ISO 9001:2015 en 3M Mexico logrando la certificacion con Cero no conformidades Mayores y 1 no conformidad menor.
- Awarded to Ma. Ana MenaGerente de Calidad • Sistemas de Calidad: Certificación de IATF, aprobación VDA 6.3, Certificación BIQ. Jan 2018 IATF - CertificaciónVW - VDA 6.3GM - Certificación BIQ
Languages
- esEspañol
- inInglés
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