
Veronica Johnson, PMP
Guest Service Manager

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About me
Highly motivated project management professional with a strong understanding of business processes and technology
Education

Georgetown University
2021 - 2022Graduate Certificate Lean & Agile PracticesGeorgetown’s Graduate Certificate in Lean & Agile Practices prepares students to meet today's organizational demands to operate more efficiently and sustainably by learning to be collaborative, adaptable problem-solvers who can lead projects with agility and transparency.. This program provides the expertise needed to achieve project goals and drive organizational success. Through a blend of focused study and hands-on practice, this certificate immerses students in the complex, dynamic… Show more Georgetown’s Graduate Certificate in Lean & Agile Practices prepares students to meet today's organizational demands to operate more efficiently and sustainably by learning to be collaborative, adaptable problem-solvers who can lead projects with agility and transparency.. This program provides the expertise needed to achieve project goals and drive organizational success. Through a blend of focused study and hands-on practice, this certificate immerses students in the complex, dynamic landscape of project agility by studying essential lean principles while examining key agile frameworks such as Scrum, Kanban, and the Scaled Agile Framework (SAFe). Students also venture into DevOps, to explore the complete service lifecycle, from design and development all the way through to production support. Show less

Georgetown University
2020 - 2022Master of Professional Studies Project ManagementGeorgetown’s Master of Professional Studies in Project Management is focused on successfully planning, managing, and executing even the most complex projects. The program brings together focused coursework and practical, hands-on experience with opportunities to practice skills through real-world case studies and expand your network with some of the industry’s leading organizations.

University of Central Florida
2008 - 2011Bachelor of Science Event ManagementThe Bachelor of Science in Event Management program provides students with the theoretical and practical tools to become leaders in the fast-paced and rewarding event industry. Graduates emerge with a broad skill set to successfully manage small to large-scale events from inception to implementation, including fairs, festivals, entertainment and sporting events, meetings and trade shows.Students learn all aspects of event management, including risk management, marketing, finance and… Show more The Bachelor of Science in Event Management program provides students with the theoretical and practical tools to become leaders in the fast-paced and rewarding event industry. Graduates emerge with a broad skill set to successfully manage small to large-scale events from inception to implementation, including fairs, festivals, entertainment and sporting events, meetings and trade shows.Students learn all aspects of event management, including risk management, marketing, finance and logistics. In addition, the curriculum incorporates the newest technologies and emerging trends in the industry. Students are also required to complete three internships in the event industry where they can apply coursework to real-world experiences. The faculty are experts in their fields and have decades of experience applying the skills they teach in the classroom. Show less

Valencia College
2003 - 2004Associate In Arts Degree General Studies
Experience

Walt Disney World
Jan 2003 - Aug 2014Guest Service ManagerServed as a manager and oversaw the daily operations of the front desk, bell services, valet, concierge, catering, housekeeping, and custodialDeveloped and implemented MyMagic+ pilot and rollout plan that was used at all WDW Resort HotelsHeld central management role for group events of more than 10000 participants, responsible for all onsite accommodations, transportation, and eventsResponded to Guest situations and resolved them with creative solution, building strong relationships with Guests that Disney is known forExcelled through Disney University’s legendary Leadership Foundations core trainingprogram Show less

Disney Experiences
Aug 2014 - Sept 2024Managed 200+ projects and project teams, including multiple with budgets exceeding $5MResponsible for all aspects of a project from ideation to implementation, inclusive of design, development, and operational readinessAlong with key partners like Sourcing and Legal, lead the operations side of contract negotiations representing the business needs and requirementsDeliver project communication with varying levels of leadership, up to and including site presidents, as well as a diverse stakeholder baseTravel to all domestic sites to implement projects, leveraging strong existing relationships and building new ones along the way to enable project successSpearheaded a talent development program to both recruit new talent to the organization while also providing existing Cast Members with growth opportunitiesEstablished a project forum to promote improved dialogue and communication between executive stakeholders in order to influence, develop, and implement mid- to long-term plans and strategies related to technologies and systems Show less
Senior Manager - Project Planning, Initiatives, & Optimization
May 2022 - Sept 2024Manager of Project Planning; Project Manager - Operations Systems Integration
Aug 2014 - May 2022

Disney Cruise Line
Sept 2024 - nowSenior Manager - Project Management
Licenses & Certifications
- View certificate

Project Management Professional (PMP)
Project Management InstituteJun 2022 - View certificate

Women in Leadership Institute
SHRM Women in Leadership InstituteNov 2023
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