Experience

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  Télmex colombia s.a.

  Dec 2005 - Jun 2007

  Support engineer

  First level support for costumers based on network platforms and services such as MPLS, Clear Channel, Internet, IP Telphony and security.Generation of monthly client reports regarding Service Level Agreements (SLA's).

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  Italtel

  Jun 2007 - Nov 2012

  Sales of solutions in Networking [Service Provider and Enterprise], Servers, Cloud Computing, Collaboration, Managed Data Centre Services, Managed Voice and Data, Service Management.Conduct technical workshops, customer requirements gathering, writing technical specifications.Design of solutions, including configuration, budget and technical proposal Provisioning, deployment, configuration and troubleshooting of IT and networking solutions.Manage projects and install Cisco Infrastructure including IP telephony, Collaboration, Routing, Switching and Wireless technologies.Technical leader for the delivery of major projects which included the detailed design, proof of concept (POC) lab testing, configuration and implementation

  • Presales Engineer

    Sept 2008 - Nov 2012

  • Field Engineer

    Jun 2007 - Sept 2008
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  Cps tecnologias de informacion

  Nov 2012 - Apr 2016

  Presales manager colombia

  Leading teams of presales engineers and BDMs and responsible for the design of solutions, including configuration, budget and technical proposal.Achieve objectives of Presale area including booking and marginResponsible for the management of alliances with vendors and for the definition of the portfolio of products and services.

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  Bgh tech partner

  Apr 2016 - Feb 2020

  Responsible for the Engineering area, leading the teams of presales engineers, project managers, service managers and implementation engineers.Achieve objectives for Engineering area including the booking, billing, margin and cash flow.Responsible for the management of alliances with vendors and for the definition of the portfolio of products and services. Leading business plan construction, setting product and marketing strategies to promote the portfolio.Responsible for the design of solutions, including configuration, budget and technical proposal. Show less

  • Director Of Engineering

    Sept 2019 - Feb 2020

  • Product Manager Cluster Norte y CA

    Apr 2016 - Sept 2019
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  Ciena

  Jun 2020 - now

  Product line management