Mohamed Ismail

Experience

• 

  Banque du Caire

  Jun 2014 - Jul 2014

  Customer Service representative Internship

  I've learned how to deal with in the bank, how to make account statements, inquire about customer accounts, and respond to their inquiries

• 

  Misr El Kheir Foundation MEK

  Jul 2015 - Dec 2015

  Customer Service Representative

  I was responsible for collecting donations and repling all the customers quiries about the foundation's services making calls and texting emails

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  Jumia Egypt

  Feb 2016 - Aug 2016

  Operations Specialist

  "Worked within the Operations Department, gaining hands-on experience in product organization and inventory management. Oversaw the entire process from stock handling to shipping, ensuring efficient workflow. Managed products using the FIFO method to maintain inventory freshness. Coordinated timely shipments, scanned barcodes for accuracy, and ensured orders were prepared correctly as per customer specifications."

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  OSN

  Jun 2017 - Apr 2018

  Account Advisor

  Provided technical support for OSN devices, troubleshooting and resolving issues faced by customers across seven countries. Gained in-depth knowledge of OSN systems, handling a wide range of technical concerns, including satellite connectivity, on-demand services, and the latest media updates. Responded to customer inquiries, ensuring clear communication and effective problem-solving to enhance user experience and satisfaction.

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  Talabat

  Mar 2018 - Dec 2021

  Responsible for managing grocery-related operational issues within the market, ensuring smooth operations and effective problem resolution. Handled challenges faced by both internal teams and customers, addressing complaints, resolving issues, and ensuring customer satisfaction through follow-ups and order resending. Additionally, validated canceled orders to maintain fairness and accuracy while coordinating with warehouses to monitor stock availability for Talabat Mart.This version keeps it professional, clear, and impactful. Let me know if you’d like any adjustments! Show less

  • T-mart operations specialist

    Jul 2021 - Dec 2021

  • Operations Support Unit

    Feb 2021 - Jul 2021

  • Senior Customer Care Representative

    Mar 2018 - Feb 2021
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  Appetito

  Dec 2021 - Mar 2022

  Store Manager

  Support in Managing and maintaining vendor relationships and performance including negotiation, procurement, warranties and vendor rebate collectionSupport store development manager to Manage & sign off all the shipments and provide dementation with required details support in Providing Market forecastMeasure progress on own KPI's Manage the stores with all needed and missing groceries

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  Talabat

  Mar 2022 - now

  Partner care specialist

  Validate Cancelled Orders End – End to decide the responsibility of the cancellation and who will pay for the order amount/Fees.Checking cancelled orders of key accounts and determining the reason behind the order cancellation, by going through all needed records and logs to make that decisionDefining the responsibility of the canceled order based on the reason for the cancellationReport the case to the team leader to take further action.