Experience

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  Loxley public company limited

  Apr 2013 - Jul 2017

  System engineer

  - Design and implement the IT/infrastructure system.- Integrate the 3rd party application to the contact center- Team Lead to get the best solution to improve the customer service and contact center performance and ensure user acceptance testing.- Perform and test SIT, UAT and report the test results to the project owner andcustomers.- Support production incidents, analyze, troubleshoot and escalate the issue to product owner, reduce customer complaints, offer the best service and improve user experience.- Establish and maintain relationships with the customers and all stakeholders.- Conduct technical training classes for end customers.- Coaching operation and support team. Show less

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  Loxley business innovation co., ltd.

  Aug 2017 - Jun 2022

  Senior system engineer

  - Assigned as a Project Manager role.- Analyze business requirements, conduct planning and perform installation of software and server system.- Managing the configuration and deployment of the solution within the established time-frame.- Coordinating the technical personnel and developer to integrate the chatbot into the client’s information system.- Manage the server and system maintenance, operation and incident.- Collaborate with Head of IT engineers and PM to plan and execute new projects.- Manage project team members to deliver tasks according to the milestones.- Identify critical points and issues, define potential solutions with delivery manager, perform risk management/change management and escalate to the management team.- Monitor and summarize tasks status updates to stakeholders and management.- Making decision on important issues and exploring new technical solutions to address current and future challenges.- Lead to implement and fix the software configuration and system issue. Show less

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  Bop company limited

  Jul 2022 - Oct 2022

  Project manager
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  Loxley business innovation co., ltd.

  Jan 2023 - now

  Project manager