Sittichai S.

Sittichai S.

System Engineer

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location of Sittichai S.Bangkok Metropolitan Area

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  • Timeline

  • About me

    Project Manager at Loxley Business Innovation Co., Ltd.

  • Education

    • Kasetsart University

      2009 - 2013
      Bachelor of Engineering - BE Computer Engineering
  • Experience

    • Loxley Public Company Limited

      Apr 2013 - Jul 2017
      System Engineer

      - Design and implement the IT/infrastructure system.- Integrate the 3rd party application to the contact center- Team Lead to get the best solution to improve the customer service and contact center performance and ensure user acceptance testing.- Perform and test SIT, UAT and report the test results to the project owner andcustomers.- Support production incidents, analyze, troubleshoot and escalate the issue to product owner, reduce customer complaints, offer the best service and improve user experience.- Establish and maintain relationships with the customers and all stakeholders.- Conduct technical training classes for end customers.- Coaching operation and support team. Show less

    • Loxley Business Innovation Co., Ltd.

      Aug 2017 - Jun 2022
      Senior System Engineer

      - Assigned as a Project Manager role.- Analyze business requirements, conduct planning and perform installation of software and server system.- Managing the configuration and deployment of the solution within the established time-frame.- Coordinating the technical personnel and developer to integrate the chatbot into the client’s information system.- Manage the server and system maintenance, operation and incident.- Collaborate with Head of IT engineers and PM to plan and execute new projects.- Manage project team members to deliver tasks according to the milestones.- Identify critical points and issues, define potential solutions with delivery manager, perform risk management/change management and escalate to the management team.- Monitor and summarize tasks status updates to stakeholders and management.- Making decision on important issues and exploring new technical solutions to address current and future challenges.- Lead to implement and fix the software configuration and system issue. Show less

    • BOP Company Limited

      Jul 2022 - Oct 2022
      Project Manager
    • Loxley Business Innovation Co., Ltd.

      Jan 2023 - now
      Project Manager
  • Licenses & Certifications

    • GitHub for Developer

      BorntoDev
      Nov 2023
      View certificate certificate
    • LINE ADS PROFESSIONAL

      LINE Company (Thailand)
      Nov 2023
    • ACSS - Avaya Aura® Experience Portal

      Avaya
      Jul 2016
    • ACIS - Avaya Oceana Solution Integration

      Avaya
      Mar 2018
      View certificate certificate
    • ACIS - Avaya Aura® Contact Center

      Avaya
      Aug 2014
    • ACSS - Avaya Aura® Session Manager and System Manager

      Avaya
      Dec 2015