Experience

• 

  Alliance telecom pvt. ltd.

  Aug 2009 - Feb 2010

  Implementation engineer

  Major Highlights from My Job Roles: -• Commissioning of Nokia Ultra Site Edge BTS• Commissioning of Nokia Flexi. • Commissioning of Nokia Flexi Hopper links. • Upgradation of Nokia Flexi Hopper links• FIU Installation & Commissioning

• 

  Tecnomic systems

  Feb 2010 - Jul 2013

  Building and Designing Telecom Value added service platform for the Application developer companies and Providing them Technical consultancy on SS7 and SIP technology.Also helping Telecom operators migrating their Core network from TDM to SIP. Major Highlights from My Job Roles: -• Presale and Design-Win activities like meet new Customers, understand their Applications and architect solution based on our products.• Technical Support to customers integrates/develop Services on Dialogic/other VAS/CTIplatforms.• Provide Technical Demonstration and do POC to win the customer• Lead Manage Service Team to support/maintain/manage Client Services/AMCSpecialized Product: -• Dialogic Media Gateways, Sessions Border Controller• Dialogic Media Cards, SS7 Cards• Dialogic SS7 and Sigtran Stack Show less Working on the VAS applications Like MOD, Voice Chat, International Music for the Celcom. Integrationof New IVR node Successfully in Serria Leone (West Africa).Integration of NEW CRBT nodes successfully with MOOV in Ivory Coast (West Africa).Major Highlights from My Job Roles: -• Troubleshooting of services like MOD, Voice Chat, Nusantara etc., Content Uploading, Content catalogue update, service testing.• First level support to clients for the Dialogic and other Telecom queries related to VAS.• Providing support over different conversion products IMG (protocols ISDN, SS7, SIP).• Presales support and feasibility assurance for different hardware architecture (Platform Design).• Configuration of different servers for different applications IVR, CRBT, Video. Show less Major Highlights from My Job Roles: -• Key member of Technical support team handling daily issue reported by client. Worked on CRBT application (Airtel).• Integration of CRBT nodes and Signaling units with operators till UAT. Troubleshooting the problems with the Tone Players and SS7 Signaling UNITS.• Installation of Dialogic media and signaling cards and second level resolution for the problems.• Monitoring and troubleshooting the SS7 Signaling link with MSC at MTP1,2,3 ISUP levels and link status with MSC and HLR. Show less

  • Senior Presale Engineer

    Jul 2012 - Jul 2013

  • Solution Specialist(Telecom)

    Jul 2011 - Jul 2012

  • Application Support Engineer

    Feb 2010 - Jul 2011
• 

  Tecnomic systems sdn bhd

  Jul 2013 - now

  Building Modern Workspace and Telephony network for Enterprise Customers and improving the way they communicate and collaborate. Also helping customers adopting cloud environment without sacrificing security.Major Highlights from My Job Roles: -• Consultant for Unified Communication and Collaboration. Consultant for Contact centre(Geneys,Amazon Connect,NICE)and integration with CRM.• Consultant for Telecom Building Blocks (Access SBC, Peering SBC, Hosted SBC)• Consultant for Migration from Skype for Business to Microsoft Teams• Practicing Cloud Security in the region• Presale, Post Sale, Manage Services • Certifying and Deploying SBC/Gateway Products with SIP trunk Provider • Hands-On experience on all technologiesSpecialized Product: -• AudioCodes SBC, Gateway, Call Recording, Auto Attendant ,Genesys Cloud CX • Tecnomic Inhouse Call Recording and Call Quality Product (Qualtec)• Ribbon Edge SBC, Core SBC• Microsoft Teams, Direct Routing,Skype for Business, Lync 2010/2013Major Clients Verticals: -Telcom Service providers, Banking Industries, Petroleum Industries Show less

  • General Manager Technical Operations-SEA

    Sept 2021 - now

  • Regional Technical Manager-SEA

    Jul 2013 - Sept 2021