Michelle Tay

Experience

• 

  Glaxis Travels Pte Ltd

  Jan 2010 - Apr 2011

  Tour Operations Manager

  • Manages operation of the retail department• Collaborated with vendors to promote exclusive travel packages offered only through Glaxis Travel, encompassing resorts, cruise lines, soccer trips and tours• Contributed to the workplace administratively from new employee training to billing disputes and collections, authorized competitive price adjustments, and negotiated exclusive retail sales with airlines• Trains retail staff in advising customers on current travelling conditions, planning customer travel and itineraries, ticketing and reservation functions, and in calculating selling costs for transportation and accommodations from current tariff rates• Advises tour planners & employee of the organization on latest air fares, hotels & tour tariff rates, travel requirements and conditions such as visa, medical, foreign travel etc.• Plans work schedules for employees • Reviews employee ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with current tariff rates• Receive and acknowledge feedback (complaints & compliments) and respond to it on a timely manner• Source for relevant fairs to participate; further create awareness of Glaxis Travels branding• Participated in NATAS & MATTA fairs- Proposed to directors the event cost budget, sales & promotions strategy & targeted sales volume Show less

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  Hotel.Info Pte Ltd

  Jun 2012 - Mar 2013

  Country Manager Asia

  • Coordination and controlling of targets and results• Full administration of office for both offices (Singapore & Shanghai)• Direct communication from CMA to Heads in HQ and Management Interfaces (MI)• Representation of the country and internal lobbyist for the country's needs• Responsibility for booker country revenue (controller function, decision recommendations)• Liaising with internal departments (Sales, Marketing, Hotel Relations)• HR (lead, administration, recruitment, payroll)• Office supervision (invoice and expense processing, liaising with lawyer, tax and labor consultants, salary processes, travel and holiday planning• Reporting, analyses and statistics Show less

• 

  Cromly Pte Ltd

  Sept 2013 - now

  Partnership Manager

  • Prospect for and qualify new business and customer leads • Define and execute strategies to aggressively grow business revenue• New account acquisition• Building and maintaining client relationships • Proposal preparation, presentation and negotiation • Negotiating with clients, solving any problems and making sure deadlines are met

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  Self-employed

  Jan 2017 - Dec 2020

  Direct Distributor
• 

  Ning Foot & Back Spa

  Oct 2019 - Mar 2020

  Spa Supervisor
• 

  Whee!Canopus

  Sept 2021 - now

  Substitute Teacher