Experience

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  Out of school care and recreation

  Feb 2012 - Jan 2015

  Centre manager

  Reporting to the secretary of the Institutions, responsible for the smooth running of the center. Fully responsible for the students registration, advertising and administration decisions. Also involved in setting priorities and deciding what is important and urgent tasks that need to be done immediately and which ones can’t wait. Making an agenda and planning to forestall any events rather simply reacting to events. Defining the objectives for the business and strategically planning and setting achievable and realistic goals after studying the resource of the company’s capitol, resource and people. Show less

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  Ready get set go ltd

  Jan 2015 - Aug 2015

  Client relationship manager

  Assisting the Operations manager in devising plans for the company’s success. Setting up the training team and making the agenda for short term and long term goals and make sure the teams achieve it. Making suitable proposals for schools, colleges and industries according to their needs and wants.. Collaborating with school principals and HR managers of colleges to conduct summer camps and boot camps. Taking care of the advertising and promotions for the company according to the yearly budget.

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  Vodafone idea limited

  Sept 2015 - May 2021

  Service account manager

  Acted as a consultant for global and strategic accounts by being innovative and bringing appropriate changes in service delivery depending on market realities and demands.Initiated service improvement plans to ensure open issues are addressed, and service levels & customer commitments are met by collaborating with the account management and network team. Worked as a critical member of the project team while launching the 4G services in 2017 and helped to build the process improvement initiatives by coordinating with multiple departmentsServed as a trusted advisor to accounts, accelerating their adoption of digital technologies, and allowing them to better see how their investments in solutions and services are paying off. Show less

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  Global relay

  Aug 2023 - now

  Customer success representative