Experience

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  Sakura tokyo

  Jan 2004 - Feb 2014

  Restaurant server/bartender

  - Provide excellent wait service to maximize guests' dining experiences.- Educate patrons on Japanese cuisine, Teppanyaki/Hibachi style dining, Sushi and Korean Barbecue.- Engage with guests in a friendly and courteous manner.- Maintain enthusiasm, high energy and being proactive to deliver efficient service and rapid table turnaround during peak hours.- Ability to upsell, provide best suggestions in meal selections, and bolster restaurant sales.- Be aware when handling alcohol and scrutinize underage drinkers.- TIPS Certified, ServSafe CertifiedKey Achievement:- Promoted to Lead Trainer for new and in-coming dining servers. Show less

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  Cleverlearn/american academy

  Oct 2008 - Jul 2011

  English second language teacher

  - Teach Vietnamese students and working professionals based on international Academic and Business English curriculums.- Monitor students' learning progress with written evaluations and oral feedback.- Manage classroom sizes of 20-30 students.- Screen potential student candidates through prerequisite enrollment testing and recommending class level placements.- Engage with students through hands-on learning activities to encourage interaction and communication.- On-call to cover classes for fellow teachers.- TESOL Certified.Key Achievement:- Achieved 95% re-enrollment rate and high student satisfaction. Show less

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  North high school

  Aug 2011 - Dec 2013

  Sports coach

  Cross Country/Track & Field (Indoor & Outdoor) - Oversee physical training of athletes in ensuring their ability to reach maximum potential.- Monitor performance and progress of each athlete using detailed statistics and proper goal setting.- Train athletes in preparation for school meets and competitive events along with maintaining personal physical safety.- Motivate athletes through positive reinforcement in developing a winning mentality.- Act as a mentor and positive role model to athletes in boosting individual morale and team camaraderie.- AED/CPR/First Aid Certified, MIAA OfficialKey Achievement:- Lead teams to achieve 1st and 2nd place in Inter-High League Championships. Show less

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  Allora ristorante & catering

  Apr 2014 - Feb 2019

  Restaurant supervisor

  - Ensure guests receive exceptional dining experience through various service touch points.- Cater to business corporations, special functions, and private events.- Ability to process dining transactions in POS system.- Extensive knowledge of Italian cuisine with the ability to recommend entrees with unique vintage wine pairings.- Be mindful of guest allergies and communicate information to kitchen crew for proper accommodations.- Agile, with ability to adapt to a fast-paced environment and manage large volume tables of 20+ guests.- Build strong relationships with guests to encourage repeat business and referrals.- TIPS Certified, ServSafe Certified, AED/CPR/First Aid CertifiedKey Achievement:- Top performing server with consistent positive reviews and ratings on Yelp and TripAdvisor. Show less

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  Ac hotels

  Mar 2018 - Mar 2019

  Night auditor

  Colwen HotelsAC Hotel WorcesterWorcester, MassachusettsAdditional Hotels:- Courtyard by Marriott Worcester- Hilton Garden Inn Hanover Lebanon- AC Hotel by Marriott Boston Cambridge- AC Hotel by Marriott Boston Cleveland Circle- Check-in and check-out guests.- Make and confirm reservations; provide all guests with overview of hotel and amenities.- Process guest check-in; confirm reservations, assign room and activate room key all in a discreet and confidential manner.- Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette.- Process all payments types e.g. charges, cash, checks, debit or credit cards; follow all cash handling/banking as per standard operating and accounting procedures.- Coordinate with housekeeping department to track room readiness and communicate guest concerns if necessary.- Complete end of day activities including posting charges to accounts, run daily reports and check for accuracy, run night audit back-up, and roll the date.- FOSSE (Front Office Select Service Extended Stay), MICROS trained.Key Achievement:- Received “Employee of the Month” award for hard work and reliability. Show less

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  Veterans inc.

  Aug 2018 - now

  - Provide safety and security for all residents, staff, visitors and Veterans Inc. property on site.- Maintain building security by ensuring keys are properly locked up and by conducting accountability rounds while on shift. Maintains security of company vehicles.- Maintain residents safety and confidentiality; administering breathalyzer to all clients every time they enter the program; administering random urine testing on clients and forwards incoming calls for residents to voicemail.- Answers the telephone and directs all incoming calls to the appropriate staff member. Maintains knowledge of ongoing program issues and developments and informs supervisor of issues and concerns.- Prepare and submit detailed report of all activities, incidents and emergencies that occur during shift.- Check emails for all communications and scheduling throughout shift.- Assist with training staff as needed.- Keep Command Post (Front Desk) and reception area clean and organized.- Assist with the setup for any Agency events being held off or on site. Perform light janitorial and maintenance duties as required to include mopping, sweeping, trash pick- up, etc.- Attend and participate in all Veterans Inc. and external meetings are required.- Develop and maintain positive relationships with the clients, staff volunteers and visitors.Key Achievement:- Recognized for consistent shift coverage. Show less

  • Logistics Manager

    Jul 2021 - now

  • Residential Counselor Supervisor

    Jul 2020 - Jul 2021

  • Residential Counselor

    Aug 2018 - Jul 2020
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  Courtyard by marriott

  Apr 2019 - Mar 2020

  Front desk supervisor

  Meyer Jabara HotelsCourtyard Boston Copley SquareBoston, Massachusetts- Performing guest services functions (i.e. check guests in/out, take reservations, we-up calls, etc.)- Audit and reconcile financial and statistical reports.- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.- Audit, reconcile, consolidate, and transmit all Front Desk and Cashier’s work on a timely basis.- Ensure accuracy of all numbers reported including statistics.- Input and update financial information into corporate communications network.- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.- FOSSE (Front Office Select Service Extended Stay), MICROS fluent. Show less

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  Marriott hotels

  May 2019 - Apr 2021

  Night auditor supervisor

  TPG Hotels & ResortsBoston Marriott NewtonAuburndale/Newton, Massachusetts- Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy, food and beverage charges and proper cash handling procedures are followed.- Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.- Prepare and input statistics and income journal sheets for preparation of daily reports.- Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures.- FSPMS (Full Service Property Management Systems) fluent. Show less

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  The charles hotel

  Aug 2021 - Sept 2022

  Night auditor supervisor
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  Sheraton hotels & resorts

  Oct 2022 - now

  Night audit supervisor

  StepStone HospitalitySheraton Boston NeedhamNeedham, Massachusetts- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.- Provides services that are above and beyond for guest satisfaction and retention.- Responds to and handles guest problems and complaints and sets a positive example for guest relations.- Empowers employees to provide excellent customer service.- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.- Ensures employees understand guest service expectations and parameters.- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.- Analyzes information and evaluating results to choose the best solution and solve problems.- Performs all duties at the Front Desk as necessary.- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Show less