Experience

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  Tri-county custom sports

  May 1995 - Jan 2009

  Production manager | sales support

  • Production scheduling, shipping and receiving. Researched, proposed, and implemented techniques and machines to increase efficiency. Managed production personnel.• Supported sales, answered and directed clients’ inquiries with phone and Microsoft Outlook. Consulted with customers• Used Microsoft Excel to create daily/weekly/monthly production reports. Used Excel to create a database of designs• Negotiated with vendors for top pricing, submitted materials requests

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  General assembly

  Mar 2010 - Jan 2011

  Field technician

  • Scheduled service calls through use of company portal and Microsoft Outlook to install and repair equipment• Provided excellent customer service by listening and troubleshooting customer needs

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  Go configure

  Sept 2011 - Oct 2012

  Field technician

  • Scheduled service calls through use of company portal and Microsoft Outlook to install and repair equipment• Provided excellent customer service by listening and troubleshooting customer needs

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  D.b.t. promotional marketing group

  Mar 2012 - Mar 2013

  Production manager

  • Production scheduling, shipping and receiving, customer sales and consultations. • Managed customer inquiries and concerns with phone and Microsoft Outlook• Sales support and set prices• Negotiated with vendors for top pricing. Created and maintained a raw materials inventory with Microsoft Excel

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  Psychopathic records, inc.

  Apr 2013 - Aug 2013

  Production manager

  • Maintained inventory levels, submitted purchase orders• Coordinated with technicians to service and maintain equipment• Created an alphabetical filing system of company designs; began a database of designs and logos in Microsoft Excel• Proposed and implemented new techniques and designs to respectively eliminate outsourcing and increase sales

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  The identity source

  Sept 2013 - May 2015

  Administrative assistant | production manager

  • Greeted new and existing clients, maintained customer database in Microsoft Outlook• Scheduled production, coordinated shipping and receiving, managed personnel• Held meetings, collaborated with colleagues for sales and production improvements. Provided sales support and set prices. • Interviewed candidates, provided onboarding for new hires, trained colleagues on processes and techniques• Utilized QuickBooks for purchasing duties. Negotiated with vendors for top tier pricing• Use of Microsoft Excel for production reports and creation of design database, and Microsoft Word for training guides Show less

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  Meijer

  Feb 2016 - Feb 2017

  Pricing coordinator

  • Downloaded pricing totals from corporate server to implement and display correct pricing• Collaborated with vendors to confirm accurate signage• Utilized available online corporate training to gain further responsibilities and increase in position• Trained colleagues in signage processes and customer service

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  Go configure

  Jan 2017 - Dec 2018

  Field technician

  • Scheduled service calls through use of company portal and Microsoft Outlook to install and repair equipment• Provided excellent customer service by listening and troubleshooting customer needs• Utilized QuickBooks Mobile to maintain self-employed bookkeeping records for income, expense reports, mileage, and tax documents

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  Joyson safety systems

  Feb 2017 - Aug 2021

  Data technician

  • Conducted tests of components and systems to evaluate performance and identify concerns.• Set up and performed over 5,000 testing activities.• Utilized Excel to input all key data into engineer's database system.

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  Caretech solutions

  Aug 2021 - Sept 2021

  Analyst

  • Answered calls from clients seeking solutions for technical issues, including password resets, hardware and software troubleshooting.• Utilized online database inconveniences technical solutions to client problems.• Employed remote technology to troubleshoot and repair clients computers• Created, updated, and closed technical issues using a ticket system.

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  Universal software solutions, inc.

  Nov 2021 - Mar 2022

  Software technical support

  The company produced an incredible software package for the medical industry than encompassed almost everything-from billing, to records, to supplies, to inventory maintenance-all in one package. The training was intense, and there was still more to learn after that.

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  Overdrive espresso

  Jul 2022 - May 2023

  Field service technician