Mahboba Mim

Experience

• 

  The TJX Companies, Inc.

  Jun 2017 - Aug 2019

  Customer Service Representative

  • Provided knowledge of store merchandise, and had responsibility of promoting and increasing sign-ups for store credit and loyalty programs. cards• Received payment by cash, check, credit cards, and debit cards.• Maintained up-to-date knowledge of store policies and internal communications.•Communicated and engaged with customer and created a positive customer service experience.

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  Lehman College

  Aug 2019 - Mar 2020

  College Assistant

  ● Assisted students, faculties and staff members with navigating the LMS and Blackboard systems. ● Helped students and faculties with resetting password for their email, Lehman college accounts (Lehman 360, Lehman one access, Lehman connect). ● Assisted students, faculties and staff members with setting up wireless connection on their phones and laptops.●Provided support by installing software (Microsoft office 365) for the students, faculties & staff members.● Assisted students, faculties & staff with updating information on their CUNY accounts Show less

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  Amazon

  Mar 2021 - now

  Sr. Quality Service Associate