Experience

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  Brooks fiber/mci/worldcom

  Nov 1997 - Dec 2002

  Central office technician

  • Engineered, installed, and maintained voice services for residential and business clients• Alarm monitoring of switch and transport systems• Performed routine maintenance on central office telecom equipment, battery plant, backup generator• Provided remote and onsite after hours technical support

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  Choice one communications

  Apr 2003 - Nov 2004

  Voice level 1 repair technician

  • Worked on and resolved trouble tickets generated by business and residential clients• Acted as primary contact for voice issues with clients, vendors, field personnel, and internal departments• Opened and escalated repair tickets with the proper Local Exchange Carrier• Maintained and remotely repaired Adtran IAD’s used to deliver T1’s and DSL circuits over an ATM and TDM network• Coordinated vendor meets• Updated clients with status of the repair and reason for their outage

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  Westphalia broadband, inc

  Mar 2005 - Jun 2009

  Network engineer/co technician

  • Responsible for the design, growth, and maintenance of Westphalia Broadband’s triple play network• Responsible for test, turn up, and maintenance of ISDN PRI’s, Business Group Lines, and Individual Lines in a MetaSwitch VP3510 softswitch• Responsible for programming and functionality of DHCP server • Solely responsible for implementing and maintaining MPEG2 and MPEG4 video integrity, Minerva Middleware Servers, interoperational testing of new devices such as Amino and ADB set top boxes, InnoMedia VoIP CPE Devices, AVN-200 MPEG-2 Encoders• Point of escalation for technical and client service issues• Interact with clients on a daily basis, and provide occasional on-site client support• Developed infrastructure for system tests• Helped plan and implement migration of 700 triple play clients from a Pannaway/GenBand G6 network to a newly turned up Occam/MetaSwitch EPS network• Test and Turn up of a 10 Gig Occam EPS ring, and 10 Gig trunk from the Occam EPS ring to a Cisco 7609 • Migrated voice clients from existing Siemens EWSD to new MetaSwitch VP3510 softswitch• Rewired houses and businesses with Cat 5e to provide IPTV and high speed internet services• Installation of ADSL2+ modems and IP set top boxes at residential and business locations Show less

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  Tds metrocom

  Jun 2009 - Feb 2014

  Central office technician

  • Responsible for installation, maintenance, testing, troubleshooting, and repairing of all central office equipment, including OC12/48/192 transport equipment, a variety of Cisco switches/routers, T0/T1/T3 muxes and digital cross connect systems, Class 5 Switch, DSLAMS• Verified configuration and necessary stats in switches, routers, IADs on daily basis for troubleshooting purposes• Provided technical support for outside field technicians• Installed and activated Cisco License on MPLS router• Provided client support for existing TDS products• Responsible for planning, preparation, and on time completion of projects with minimal supervision• Worked with internal departments to correct equipment and circuit designs issues• Performed on-call responsibilities• Performed necessary backups of equipment Show less

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  Fifth third bank

  Apr 2014 - now

  Officer, noc lead technician

  • Provide first and second level support and escalation for Data Center Operations, UNIX and Windows Server environments• Responsible for monitoring the network for operational issues involving failures, degradation, and event correlation• Responsible for opening tickets with the LEC and escalating accordingly to ensure connectivity and minimize downtime• Verify LEC repairs and monitor circuit to ensure stability