Experience

• 

  Al rajhi capital

  Jan 2002 - Jan 2024

  • Provide comprehensive training to team members in cash management services, equities, sukuk, certificates, and Murabaha to enhance efficiency and compliance.• Create training kits for systems used in operations management to increase productivity by 15%.• Develop training materials, assessment tools, and performance standards, and design appropriate training programs.• Provide specialized support to Murabaha customers and respond promptly to inquiries and complaints to enhance customer satisfaction and loyalty.• Submit daily reports on workflow, identify problems, and propose solutions to support Murabaha customers.• Manage the processing of external auditor invoices and board member bonuses to ensure timely payment.• Facilitate domestic and international securities transfers while ensuring accuracy and compliance.• Issue regular reports to relevant authorities and risk management teams to ensure transparency and compliance.• Ensure effective communication between departments through follow-up with risk management, compliance, and customer service.• Ensure the accuracy and security of investor data by accurately uploading it into a secure and accessible system and conducting comprehensive reviews.• Develop job descriptions, post advertisements, and evaluate candidates for operational positions.• Participate in salary and benefit studies to ensure competitiveness.• Evaluate operational employees and provide feedback.• Train employees on the " Nafith" system and handle Capital Market Authority requests, identifying training needs.• Execute complex transactions and facilitate financing for over 150 Murabaha customers with a total value exceeding 301 million Saudi Riyals in 2023. Show less • Successfully led and executed over 50 IPOs and capital increases, generating revenues exceeding 1 billion Saudi Riyals, thereby enhancing the company's market position and attracting more investors.• Demonstrated exceptional leadership skills in managing complex, multi-party projects, with a strong focus on achieving objectives on time and with the highest quality.• Effectively addressed challenges during IPO processes, including resolving issues related to orders in collaboration with banks and the IPO manager.• Contributed to ensuring a seamless investor experience by providing necessary support and meeting their needs.• Overseen the confirmation of system readiness in collaboration with the IT team, conducting comprehensive tests prior to launch. This procedure helped to minimize technical risks and ensure a smooth and efficient IPO process.• Utilized negotiation and effective communication skills to manage relationships with stakeholders, including banks, regulatory authorities, and investors. This facilitated seamless integration of tasks while safeguarding sensitive information. Show less

  • Customer data processing, HR support, operations

    Jan 2017 - Jan 2024

  • IPO Specialist, Operations Management

    Jan 2008 - Jan 2017

  • Secretary, Banking Phone

    Jan 2002 - Jan 2008